I bought an electronic ticket. Can I get a refund if the flight is delayed on the day of boarding? How come?

When the plane is delayed, all other tickets can be refunded as long as they are not special fares marked as non-refundable at the time of purchase.

One. Refund process

Because there are many ways to buy air tickets, you can go through the refund procedures through airlines, agencies, website reservations and so on. And follow the principle of "where to buy and where to return". In other words, if passengers buy on the official website of the airline, they only need to contact the customer service staff on the official website by phone, and then they can go through the refund formalities after the customer service staff inquires about the flight information and verifies it.

The refund will be directly returned to the bank card used by the passenger when purchasing the ticket. The same is true for special fares that only refund the face price.

Second, the refund calculation

1. If the passenger returns the ticket because of the carrier, all the tickets will be returned.

2. If you apply for a refund due to passengers, you should pay a refund fee of 10% of the original fare 24 hours before the scheduled departure time of the flight; Within 24 hours, 2 hours ago, a refund fee of 20% of the original fare should be paid; Within 2 hours, pay a refund fee of 30% of the original fare; If you miss the plane, you should pay a refund fee of 50% of the original ticket price.

Third, the information required for refund.

1, original ticket;

2. A copy of the ticket purchase invoice;

3. identification.

Fourth, the time required for refund.

The regulations of different airlines are generally 14 days to 45 days. If there is no air ticket in the local area, the time will be longer, possibly as long as three months.

5. Refund of special domestic air tickets

Although the discount span of air tickets is very large, it can be found from 10% discount to full price. However, passengers should pay attention when buying special fares. If the economy class ticket is less than 4.5% discount or 4% discount, the face price will not be refunded or changed, which is also commonly known as the "three noes" principle. Passengers can only refund airport construction tax and fuel surcharge, such as Guangzhou Feihaikou 140 yuan (excluding 20% tax), and the tax is 50 yuan for airport construction below 800km and 50 yuan for fuel surcharge, totaling 100 yuan. At the same time, the ticket is 4.5-5.5 fold, and 50% of the face price is deducted from the refund; 60% to 20% discount on air tickets, 20% discount on refunds, and 9.5% discount above 20%.

Six, the international special ticket refund

Different from domestic air tickets, domestic air tickets can clearly show the discount of air tickets, but international air tickets have dark discounts. Usually, the customer service staff will only provide the cheapest air ticket price at a certain time according to the travel time, but they can't know what the discount is. Therefore, for the refund of international air tickets, the refund should be determined according to the specific ticket number, and the refund varies greatly in different time periods, locations and flight numbers. For example, the ticket from Guangzhou to Los Angeles on September 5th included 4,880 yuan tax, which was about 8.5% discount according to the domestic discount, but the reporter was told that this ticket could be rescheduled, but it could not be refunded, and only 1.400 yuan could be cancelled.