Guidelines for reissue of Xi’an medical insurance card

The reissue of Xi'an medical insurance card includes the following steps:

Step one: report the loss of the medical insurance card.

How to report loss:

1. Dial 12333. When dialing 12333, after listening to the voice prompt, select "1". After transferring to a municipal user, select "1" again. Transfer to "manual service" and provide your ID card number or medical insurance IC card number, verify your name and unit name, and report the loss.

2. Download the "Xi'an People's Social Security Communication" APP on your Android phone to report the loss of your medical insurance card.

3. Log in to the "Social Insurance Online Handling" homepage of the official website of Xi'an Municipal Human Resources and Social Security Bureau to report the loss of the traditional Chinese medicine insurance card online, fill in your name and ID number and report the loss yourself (

小 Tip: After reporting the loss and finding the card, you need to bring the original and copy of your ID card and the original medical insurance card to handle the process. If you need someone else to apply for the card, you must also bring the original and copy of the agent's ID card.

Step 2: After successfully reporting the loss, take the original and copy of your ID card to the nearest card replacement point after five working days to go through the card replacement procedures. If you can’t go there yourself, you can ask someone else to help you go. In addition to the above information, you can go there on behalf of the agent. , you must also take the original and copy of the agent’s ID card (if your ID card is lost, you need to bring a valid temporary ID card.)

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