Exception in updating CITIC credit card information.

The abnormal state of CITIC Credit Card is the bank's risk control. If CITIC Bank sends a text message to remind you that the credit card status is abnormal, it will generally close the card or reduce your credit card limit soon. If your credit card is abnormal, you can call CITIC Bank's credit card customer service telephone number 400-889-5558 to find out the situation and apply for credit card recovery.

I. Credit Card Center of China CITIC Bank

It is a business department set up by CITIC Bank Head Office in Shenzhen to conduct unified management, centralized operation and independent accounting of credit card business. It belongs to the first-level department of CITIC Bank's head office and is the national headquarters of CITIC Bank's credit card business.

Second, the development process

Since the official issuance of CITIC Bank's credit card at the end of 2003, especially for more than four years since 2006, it has closely focused on the strategic goal of "building a world-class credit card center", taking "acquiring basic retail customers, establishing CITIC's retail brand, becoming CITIC Bank's profit growth point, and building a high-end customer service system" as its business orientation, and firmly grasping the three grasping hands of "building brand, building platform and building management". Promoting the coordinated development of business efficiency, quality and scale, striving to cultivate business characteristics and management advantages, and entering a new stage of sustainable profit development have become an important force to promote the development of China's credit card industry.

By the end of 2009, the credit card center of CITIC Bank had issued more than 9.3 million cards, with an annual transaction volume of nearly 80 billion yuan. The total number of employees is about 5,000, with an average age of 27, and the proportion of college education or above is 88%. After the healthy and rapid development in recent years, the market share of CITIC Bank Credit Card Center has steadily increased. The card issuance scale and loan balance rank among the top three in small and medium-sized commercial banks, making it the credit card center with the shortest time to enter the profit cycle and the least capital investment in China. The proportion and loss rate of non-performing loans are at a low level among peers. In addition, the back-office operation system with customer service capacity building as the core, the sales system with regional marketing service center building as the core, and the business operation system with profitability building as the core have initially formed the core competitiveness with the characteristics of CITIC Bank and become one of the most competitive credit card centers of joint-stock commercial banks.

For a long time, CITIC Bank Credit Card Center has adhered to the concept of service creating value and has formed a wide influence in the industry and customers. Won the best call center in the Asia-Pacific region, the most popular credit card brand for women, the best business credit card, Harvard Business Review Management Action Award and many other industry awards.