How to design a questionnaire about customer satisfaction?

Want to do a customer satisfaction questionnaire survey needs the following steps:

1, determine the objectives of the questionnaire. First of all, we need to determine the goals and tasks that the questionnaire can accomplish, including what goals or results we hope to achieve.

2. Choose the appropriate survey tools. There are many survey tools to choose from online. You should choose a survey tool that can meet your actual needs and use this survey tool to generate a questionnaire.

3. Select the appropriate survey template. Some problems in the survey template are not comprehensive and need to be revised by the creator at home.

4. Join the company's brand in the right place. You can add the company logo to the questionnaire, which can not only highlight the characteristics of the company, but also make the questionnaire more distinctive. It's best not to be stereotyped in the content of the questionnaire, but to highlight your own key points and let customers know the key points of the company.

5. Check the questionnaire carefully. Before sending out the questionnaire, you should continue to check the questionnaire to see if there are any problems, including sentence problems and logic problems. Once there is a problem with the questionnaire, it will greatly affect customer satisfaction.

6. Screening the invitation method of the questionnaire. Questionnaire can be filled in by email or online invitation, and various methods should be set up.

7. Determine the objectives of the questionnaire. You need to survey your own customer base and find out which customers need to be satisfied with the survey. Customers who have bought our products in the past 30 days can also be the object of investigation.

If you want to know more about the content of the questionnaire survey, it is suggested to consult the questionnaire star, which aims to provide powerful tools for data collection, storage and analysis based on the questionnaire and dig deep into the data value. Since it was launched in 2006, users have issued more than 654.38+65 billion questionnaires and collected more than 654.38+0.299 billion questionnaires, and maintained an annual growth rate of over 654.38+000%. Users have covered more than 90% of domestic universities and research institutes, served 3 million+well-known enterprises, and become a leader in the research industry.