How does JD.COM backstage deliver information to customers?

Ask questions to customers on their own initiative.

Bargaining is a common problem in customer service chat. Many customers have the habit of bargaining when shopping. For this kind of customers, first of all, we need to emphasize the high quality of our products, and secondly, the price is set by the company (already the lowest), and the customer service staff cannot change it. If the customer shows hesitation after you express this way, you can transfer the customer's thinking consciousness, tell them what preferential activities are available in the store at present, or give some freight discounts appropriately.

Some customers may be novice buyers, and they will encounter some problems during the payment operation, so they cannot arrive at the payment in time. At this time, the customer service needs to take the initiative to contact the customer, understand the problems encountered by the customer in a caring tone, and give guidance until the customer completes the payment.

There are also some customers who need preferential waybills. After reaching an agreement with the buyer, they need to wait for the customer to take the order, but do not pay, and then modify the price before the customer pays. Ask the customer actively, and tell the customer how long it will take for the express delivery in our store to arrive according to the city where the customer is located.