What is the reason for the popup window 4?

The reason for the pop-up window 4 is as follows:

Reason 1: The results were not uploaded in time?

If you participated in the nucleic acid screening on time as required, Health Bao also received the "Pop-up Window 4", probably because the nucleic acid test results were not uploaded in time. ?

On the morning of June 5438+05, Mr. Pan, a citizen who lives in Fengtai District, woke up and found that his health treasure had received the "Pop-up Window 4", but in fact, he participated in the nucleic acid screening organized by community organizations on June 5438+03 and June 5438+04. However, the results of his 14 nucleic acid test have not come out on Health Treasure. ?

It is understood that Health Bao will regularly compare the nucleic acid test results of Beijing or national platforms. Although some citizens participated in the screening, because the results were not uploaded to the platform, they would be "mistaken" by the system for not doing nucleic acid. The customer service staff of the 12345 hotline also explained that if the nucleic acid test results of the three rounds of screening are not uploaded, they will be "bounced" and will not be released until the results are uploaded. ?

Reason 2: Personal information input error?

In addition, the public should also pay attention to ensure that the personal information identified and entered by the staff is accurate when detecting nucleic acids. If the personal information is wrong, the nucleic acid result will not be found, so it will be "bounced back".

Pop-up window 4 release time

Previously, the background of Health Treasure handled the early morning pop-up window in a unified way. Since the release of the new version of Health Bao on May 4th, the system capability has been further improved, and it has the ability to. ?

The Municipal Economic and Information Bureau previously introduced that in view of the issue of pop-up window release, the Health Bao team gradually increased the frequency of status release and update of "Pop-up Window 4" on the premise of staggering the peak of access and ensuring the stability of the system, and timely released pop-ups to qualified users to minimize the inconvenience of everyone. ?

In other words, the release of the health treasure "Pop-up 4" does not need to wait until the early morning of the next day. Judging from the actual situation interviewed by the reporter, Mr. Pan found the nucleic acid results on the health treasure at noon, and the pop-up window was automatically lifted that night.