Oppoa59。 Why is there no message prompt on WeChat after the phone is locked?

Wechat has a notice, but there is no prompt tone, and WeChat has no sound.

Wechat has a notification, but there is no prompt tone, which may be caused by abnormal settings. According to the actual situation, the investigation can be conducted in the following ways.

1, ColorOS 1 1 and above, long press the wechat icon to enter "application information >; Notification management > new message notification, and turn off the "set as unimportant notification" switch.

2. for the ColorOS version of the mobile phone, long press the wechat icon to enter "application information >"; Notification management ",and turn off the" move to the bottom of the notification "switch.

3. go to settings > sound and vibration >: mute/do not disturb, and turn off the "mute" and "do not disturb" switches.

4. If you log in to WeChat on the iPad/ computer, you can click "WeChat login notification" on the main interface of WeChat to cancel the "phone mute" or quit the login attempt.

5. Long press the WeChat icon to enter "Application Information >; Notification management > new message notification > ringtone ",try to change the ringtone of new message notification.

6. if undisturbed driving is turned on, and there is no prompt sound and vibration on wechat in driving mode, you can go to settings > Breeno & gtBreeno driving, turn off the "Breeno driving" switch, and quit the undisturbed driving attempt.

7. If the filtering notice is set in the game space, there will be no prompt sound when playing the game, and WeChat will not vibrate. Quit the game or turn off the on-screen notification switch to continue. Click the mode icon and the screen notification icon at the bottom of the game space to turn off the screen notification.

If you still can't solve your problem after the above investigation, I suggest you continue the investigation according to the following methods:

8. If "Application Hiding" is turned on, it is recommended to turn it off. The path is "Settings > Privacy (Security) > Apply Hide > Enter Privacy Password > Select Apply > Turn Off Switch (Turn off" Start Password Verification ")".

9. Turn on the new message reminder switch in WeChat. The path is "wechat > me > settings > new message reminder > receive new message notification".

10, enter notification management, "long press WeChat icon >; Application information > notification management ",turn on the switch to allow notifications and the switch to notify new messages (other notifications, audio and video call invitation notifications).

1 1. Cancel disabling mobile data and WLAN, and enable data that can be used in the background; Path: "long press wechat icon > application information > traffic usage".

12. Turn off flow saving. Path: "Settings >; SIM card and traffic management >: traffic management > traffic saving. "

If the above methods still can't be solved, it is recommended that you bring your mobile phone and purchase certificate to the official authorized service experience center of OPPO for testing and handling by professional engineers.

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