The difference between bureau of letters and calls and 12345

Different forms of processing results, different reconsideration channels and different complaint channels. The Bureau for Letters and Calls and 12345 are important bridges between the municipal party committee and the municipal government and the masses. The differences between them are as follows:

1. Differences in the form of handling results: problems are reflected through letters and visits, and the functional departments will issue written handling opinions with official seals; Call 12345, and the corresponding functional departments will reply by SMS.

2. Different channels of reconsideration: if you are dissatisfied with the opinions on handling letters and visits, you can apply to the higher authorities for review, review or hearing letters and visits; If you are not satisfied with the reply of 12345, you can reflect it again, but the content of the reply is likely to be the same as last time.

3. Differences in complaint channels: There are many channels for letters and visits, such as the online platform of the State Bureau for Letters and Calls, People's Daily Online, the mailbox of the mayor and governor, and letters and visits. Local government departments have also set up people's visiting reception centers to receive petitioners on the spot; 12345 Generally, complaints are made by calling the hotline or mobile phone.