What happened when I didn't receive the verification code?

If your device cannot receive the verification code in the notification bar, go to Settings > Search > Application Management > Information > Notification Management and turn on the notification permission switch.

If your device cannot receive the verification code in the message, please check it according to the following methods:

1. Restart the network

Please go to Settings > Mobile Network, turn on and off the airplane mode switch to restart the network.

2. Turn off SMS interception

Enter the mobile phone housekeeper > harassment interception > SMS interception rules, and turn off the intelligent interception of spam messages and strange messages.

3. Set the Information application attached to the system as the default application.

(1) In order to protect your payment security and account security, the system prohibits third-party applications from obtaining the verification code SMS you received. Please enter the settings, search and enter the default application, and set the information as the system default.

(2) If you still need to use a third-party SMS application, please turn off the protection function of the verification code. Closing method: Info > four points >; Settings > verification code security.

4. Restore the default settings.

Please restore the information to the default settings and try again. The path is as follows:

HarmonyOS system: information > four points >; Settings > four o'clock, and select to restore the default settings.

5. Other settings

If you have made relevant settings in the following scenario, please check it, otherwise skip it.

(1) Please go to Settings > Systems and Updates > Developer Options > Applications, turn off the Keep Alive switch, and set the daemon limit to the standard limit.

(2) If you have ever created a private space, you can check whether there is a record of receiving short messages in the private space. If yes, please move the required contacts to the main space. After the contacts are moved to the main space, you can view the short messages in the main space. The operation is as follows:

Warm reminder:

After the mobile phone main space data is migrated to the privacy space, the original main space data will be deleted synchronously. If data synchronization is enabled in the main space, the cloud data will also be deleted.

When the contacts in the main space of the mobile phone move to the private space, the call records and SMS data of the contacts in the original main space will also be moved to the private space, and the data in the original main space will also be deleted synchronously.

Mobile phone privacy space does not support cloud hosting data synchronization.

Delete the privacy space, and all the data in the privacy space will be deleted, including the data migrated from the main space to the privacy space.

Please be careful and back up in advance if necessary.

A. in the privacy space, enter Settings >；; Privacy (security and privacy) > privacy space, click main space to privacy space or privacy space to main space. Select and check the files to be transferred (such as contacts, pictures, videos and audio), click Move, and then follow the onscreen instructions to complete the transfer.

B. In the target space, go to Gallery > Album > Other Albums > Share Pictures or Gallery >; Albums > other albums > share videos, and view pictures and videos.

Warm reminder: Some mobile phones do not support privacy space, please refer to the actual support function of the mobile phone.

6. Still unable to solve

Plug the SIM card into other mobile phones and see if you can receive the verification code. If you still can't receive it, it may be that the server communication is delayed, which leads to the inability to receive the verification code message. I suggest you consult the corresponding operator feedback.