Sichuan Airlines offers free refunds to passengers who receive false text messages. What is the consideration of Sichuan Airlines this time?

Mainly consider the interests of consumers.

First of all, due to its own system reasons, some customers' travel plans will be affected, so the economic losses incurred during this period will definitely be borne by Sichuan Airlines. If Sichuan Airlines does not bear this part of the cost, I think it will seriously affect consumer satisfaction. I will be complained by consumers, which will not only affect my reputation in the market, but also affect my subsequent business development. So after comprehensive consideration, you can choose to bear all the expenses and solve the interests of customers.

Personally, I think it is very correct for Sichuan Airlines to do so. Because of their own system reasons, some tourists' flight plans will change. Therefore, from this perspective, consumers have actually done nothing wrong, mainly because Sichuan Airlines has made mistakes. Therefore, it is a good move for Sichuan Airlines to recognize its mistakes and apologize for passengers quickly. It can not only improve passengers' satisfaction with themselves, but also improve service efficiency.

What if the plane is delayed?

First of all, if your flight is delayed, you should communicate with the airport staff in time. What usually happens in airplanes is that the airport will have a corresponding backup plan. So we just need to communicate with the airport staff, so that we can solve the problem. But you must not be sloppy, which will not only seriously affect your travel plans, but also leave your problems unanswered. Therefore, when encountering problems, we must keep calm. Only in this way can we solve the problem.

Summary: Personally, I think Sichuan Airlines has solved this problem well, and an enterprise is in the process of serving passengers. First of all, we should put the interests of passengers first. Only in this way can we do the work well. Passengers can be willing to buy their own services, otherwise they will be completely abandoned by consumers and let the company slowly die.