What to do if your smartphone freezes

If your vivo phone freezes, you can refer to the following troubleshooting methods:

1. First try to force restart the phone and see if it resumes use

Force restart Method:

①Funtouch OS 3.2 and later models: Press and hold the "Power Key" + "Volume Down Key" at the same time for more than 10 seconds;

②Long press the top round button 10 Force restart the phone for more than 12 seconds (applicable to NEX 3/NEX 3S);

③Models with systems before Funtouch OS 3.2: press and hold the "power button" for more than 12 seconds;

2. Operation If you can resume use later, you can try the following methods to avoid recurrence of the fault:

①Confirm whether incompatible applications are running

Some third-party software may be incompatible with the system. If the phone freezes or restarts, it is recommended to back up the software data first, then go to Settings > More Settings/Applications and Permissions > Application Management > Find the corresponding software > Storage, click "Clear Data" and "Clear Cache" to check, if necessary You can uninstall the software and then re-enter the app store to download, install and view;

②Check the mobile phone storage space

If the storage space is low, the system performance will drop sharply. It is recommended to use iButler in time Clean up the phone’s storage space and uninstall rarely used software to keep the remaining storage space above 20%;

③System upgrade

Go to phone settings--My Device--iQOO Funtouch ? Check the OS/monster/UI (for some models, go to Settings - System Upgrade) interface to check whether the mobile phone system version is the latest version. If a push notification of a new version is detected, it is recommended to update to the latest version in time. The system update will be Improve the system's compatibility with third-party applications and system stability, and some new versions will also add some new features;

④Reset the phone

Back up the phone data if necessary After that, go to Settings > System Management/More Settings > Backup and Reset > Clear All Data to reset the phone. This operation will delete all data, including: software, text messages, contacts, notes, etc. Please be sure before operation Back up important data to avoid loss;

3. If the above method fails, please back up your mobile phone data in advance, bring your mobile phone and purchase voucher to the vivo customer service center for testing, the service center address and contact information You can click View All on vivo's official website - Service - Branch Query - Select your province and city - Check the nearest local customer service center, or enter this link to check. ?Note: In order to save valuable time, it is recommended that you call the service center in advance to confirm the service center business hours and other conditions.