How to refund the wrong phone bill

10086 cannot be refunded if the phone bill is charged incorrectly.

Because the phone bill belongs to the communication fee, as long as it is recharged, it belongs to the private property of the user, and communication operators such as 10086 have no right to return or intercept it. However, if the recharge number is invalid, the system will automatically intercept the returned number, which can be verified in the corresponding recharge channel.

The most direct and effective way to charge the wrong phone bill is to find a recharge list. If the recharge has been successful, please contact the owner of the recharge as soon as possible to negotiate a return. For some special cases where the amount charged is huge, with the consent of the other party, both parties meet the requirements and the operator's system allows, the telephone charges charged can be adjusted in real time through the operator official website or the business hall, that is, the telephone charges can be directly transferred from the other party's account to your account.

Telephone recharge method

Mobile customers:

1. Mobile phone client sends 10 1 or YE to 100-86 domestically.

2. Dial 100-86 1 1 or 10086 locally and follow the prompts.

3. This machine visits the WAP service hall at home through the CMWAP mode free of traffic charges for inquiry.

4. Please log in to the mobile phone portal with the service password of the computer according to the above method.

5. Send the phone bill to 100-86.

Unicom customers:

1, Unicom customers dial 100- 10 and follow the prompts.

2. This machine dials the recharge hotline 100- 1 1, and makes operation inquiry according to the voice prompts.

3. log in to Unicom's online business hall, and click "phone bill inquiry" > "real-time phone bill (current phone bill)".

4. log in to Unicom's mobile phone business hall and click "service" > "inquiry" > "call charge inquiry" > "real-time call charge (current call charge)".

5. Send "100- 10" or Chinese characters to 100- 10 to get the main menu, and reply the query according to the main menu.

6. Pay attention to the official WeChat of China Unicom, and inquire after binding the number.

Telecom customers:

1. Telecom users can call 100-00 to follow the voice operation.

2. Telecom users can edit 102 and send it to 100-0 1 to check the phone bill balance.

3. Log in to the telecom online business hall.