If the bank card is frozen, call 96 1 10 to complain.

At present, 96 1 10 is a special number for anti-telecom fraud. If your bank card is frozen, it is likely to involve some buttons. You'd better call this number for consultation. In addition, you can also directly carry your ID card to the bank outlet for thawing business. If it is a judicial freeze, it will be thawed after the investigation is over and there are no more problems.

Two situations of bank card freezing:

First, the commercial bank where the bank card is located can be temporarily frozen and unfrozen after the user provides instructions.

The type of commercial bank is enterprise, but it is a special financial enterprise. Originally, he should not interfere with any operation of the customer, but in an emergency, for the benefit of the customer, he may freeze the temporary bank card.

1. Abnormal transactions occurred in the bank card, such as payment for large transactions in different places, transfer of funds to suspected fraudulent accounts, abnormal account behaviors, etc. At this time, it was discovered by the bank background monitoring system. In order to protect the interests of customers from losses, banks sometimes temporarily stop paying and freeze accounts. But this kind of freezing only freezes expenditures, not deposits. At this point, the customer contacts the bank, and after the two parties communicate clearly, the frozen state can be lifted. 2. The customer's credit card is seriously overdue and refuses to repay. At this time, the bank may freeze the use of credit cards, and may also freeze the use of repayment savings cards associated with credit cards. At this time, the customer needs to find the bank, and the two sides communicate the repayment plan. It can be thawed after an agreement is reached. 3. The customer's wrong operation behavior leads to temporary freezing. For example, entering the wrong bank card password many times is the most common phenomenon. The bank system will automatically freeze the bank account, and I need to confirm my identity with the bank before I can unfreeze it.

The freezing behavior of the bank where the bank card is located is generally temporary freezing. In other words, customers can effectively contact the bank and can be unfrozen after effective communication.

Two, the People's Bank of China can freeze the customer's bank card, which is generally suspected of violating the anti-money laundering regulations.

The anti-money laundering work in China is very strict, and the People's Bank of China is responsible for the specific work. Therefore, the People's Bank of China can temporarily freeze customers' bank cards according to the anti-money laundering regulations.

1. The People's Bank of China now requires all commercial banks to install anti-money laundering systems, and there is a special anti-money laundering bureau in the background to monitor and deal with the systems. If major money laundering suspects are found, the Anti-Money Laundering Bureau of the People's Bank of China will directly instruct commercial banks to temporarily freeze bank cards. 2. After the temporary freezing, the commercial bank will contact others and inform them of the reasons for the freezing of their accounts. At the same time, according to the requirements of the Anti-Money Laundering Bureau of the People's Bank of China, cardholders are required to explain the source of funds in the account, the transaction content and other situations that need to be explained, and classify them according to the handling procedures. 3. If the account is found to be normal, the customer's explanation is very reasonable and verified. With the consent of the anti-money laundering bureau, it will be thawed. 4. If the customer commits money laundering, the bank card will continue to be frozen, and the Anti-Money Laundering Bureau of the People's Bank of China will conduct follow-up treatment according to the Anti-Money Laundering Law. Can be fined, confiscated or handed over to public security organs for further investigation.

Anti-money laundering is everyone's responsibility, which effectively ensures China's financial security, so customers should actively cooperate.