Summary of bank work

Summary of Bank Work 1 Worked in Sanmenxia Industrial and Commercial Bank for nearly two years after graduation. The past two years are neither long nor short. Time has given me a deeper understanding of commercial banks. Over the past year, I have closely followed the pace of the branch leaders in my work, closely focused on the work priorities of the branch, and demonstrated the spirit of dedication and selfless dedication with wisdom and sweat. Through my own study, the education and help of leaders and colleagues, I have improved my business skills and become more qualified for the customer positions I am engaged in and are engaged in.

In xx years, as an employee of a firm, I personally experienced great changes in the firm, benchmarking service, micro-loan brand, full coverage of the county market and so on, which are worth remembering. Over the past year, I have been able to seriously study various financial laws and regulations, actively participate in various learning activities organized by banks, and constantly improve my theoretical quality and business skills. In April, I participated in a one-week benchmarking training course organized by Bank of China. After I came back from my study, I shared my study results with my colleagues. Especially after I came to the customer department as an account manager in June, I developed the habit of asking more questions, learning more and practicing more. As an account manager, everything I say and do represents the image of our bank. Therefore, I have high standards and strict requirements for myself, actively consider for customers, publicize our new products, new businesses and new policies to customers, and expand our popularity. Usually, when customers have different views on our work, I can also explain clearly what customers don't understand, and finally satisfy customers. When dealing with business skills, I have a requirement in my heart: a threesome must have a teacher, and those who can't learn must learn by all means.

If you want to help others in your work, you must improve your professional quality. The times are changing, the environment is changing, and the work of banks is changing from time to time. Every day something new appears and something new happens, which requires me to change with the situation. It is my goal to learn new knowledge, master new skills, adapt to the changes in the surrounding environment, improve my post-holding ability, cultivate myself into a comprehensive account manager and plan my career better. Of course, I still have some shortcomings in handling and operating some details. I will hone myself in my future work and study, improve myself with the guidance and help of my leaders and colleagues, develop my advantages and make up for my shortcomings. In the future, I will try my best to do the following. I hope leaders and comrades will supervise and guide me:

First, the moral aspect. As an account manager, you must have high moral cultivation, strong dedication, decent style, strict self-discipline and self-care in terms of morality and responsibility.

Second, business. Account managers should have systematic and solid business knowledge. First of all, we should be familiar with the bank's loan, deposit, settlement and intermediary business knowledge. It is necessary to master both the main business knowledge and the less popular business knowledge; Not only should you have a high level of policy theory, but you should also be able to specifically introduce the operational processes of various businesses; We should be familiar with traditional business and grasp emerging business in time.

Third, marketing. The account manager should be a marketing expert. We should master the basic knowledge of marketing and take an active part in practice. Master the skills of self-promotion, speech, communication with customers and rejection.

Summary of Banking Work Since 2 xx years ago, with the correct leadership of the municipal bank and the strong support of various departments and offices, all cadres and workers have taken development as the center, reform as the driving force, reducing losses and increasing efficiency, strengthening management and preventing risks as the goal, step by step, closely focusing on the principles and objectives formulated by superiors at the beginning of the year, seeking development, being brave in innovation, being down-to-earth, seeking benefits from management and innovating from service, step by step. The work in the past six months is summarized as follows:

I. Completion of various businesses:

1. Savings deposits have grown steadily and financial strength has been continuously enhanced. As of May, the balance of various deposits in our bank reached RMB, a net increase of RMB over the beginning of the year, and% of the annual plan was completed.

Credit business is booming. As of May, our office has issued micro-loans10 million yuan, and * * * completed the annual plan.

3. As of May, our office accumulated RMB deposit balance of the development company, increasing RMB from the beginning of the year, and completed% of the annual plan.

4. By the end of May, our bank had sold RMB yuan of wealth management products, accounting for% of the annual plan; Selling fund products in RMB, accounting for 2.5% of the annual plan; Complete agency insurance and 10% of the annual plan; * * * Installer Yitong Department completed% of the annual plan.

Second, the basic situation of case prevention and case prevention:

Since the beginning of this year, according to the requirements of the xx case prevention work conference of municipal banks and municipal banking industry, a meeting on the safety management of all staff funds has been held. Office leaders attach great importance to it, cooperate closely, earnestly implement measures, and actively carry out special case management and case risk investigation.

1, strengthen leadership and make full deployment. Since the beginning of February in xx, the leaders of our bureau have attached great importance to this work, and set up a leading group for the year of xx case prevention, which has refined the division of responsibilities among the leading groups, organizers and members. In our work, we pay attention to system construction, break through inspection and supervision, promote standardized operation through rectification, eliminate hidden dangers of cases from the source, severely crack down on all kinds of illegal behaviors, strengthen the dynamic analysis and management of employees' thoughts and behaviors, and effectively guarantee the healthy development of various businesses while comprehensively promoting case prevention.

2, combined with the actual, deep investigation and reform, and effectively eliminate the hidden dangers of the case. In the case of imperfect case prevention mechanism, carrying out inspection and audit is one of the effective means of case prevention control. On the one hand, seriously carry out the investigation work and comprehensively sort out the problems found in the investigation. On the other hand, it is necessary to establish a rectification responsibility mechanism and a rectification supervision mechanism, clarify the departments and leaders responsible for rectification supervision, and ensure that the rectification work is in place.

3. Strengthen infrastructure construction. Do a good job in basic work, improve basic work, and strive to minimize risks in daily work from the aspects of business operation process, teller operation of each branch, service specification and personnel setting. Our office organized employees to participate in the study and discussion of business operation guidelines, the "five major" series of study and discussion on case prevention and control, and the study and review of the interim provisions on staff violation of discipline. , actively responded to the arrangement of the superior bank, carried out the activity of "no violation around employees, no criminal record around everyone", signed letters of responsibility with 35 employees in the whole institute one by one, and carried out the "one-on-one" pairing activity to ensure that there was no blind spot in case prevention work.

4. Strengthen inspection and feedback. Through the combination of inspection and reporting, keep abreast of the development trends of related businesses, put forward preventive measures and rectification opinions in time, and promote the implementation of rectification. At the same time, the implementation of internal control case prevention work linked assessment system, ready to incorporate internal control case prevention work into the performance achievement score, and promote the healthy and benign development of banking business. After work every day, the branch president listens to the teller's work report, finds common problems, and will discuss them collectively in time to form solutions and suggestions; The risk manager shall inspect each branch once a week to sort out the risk points in business links and process operations, so that each branch can find and fill the gaps, correct them in time, closely monitor and prevent risks in advance, and find and resolve them in the bud as soon as possible.

5, go to hell, strengthen accountability, and effectively increase the investigation of the person responsible for the case. Through the serious handling of the person responsible for the case, it plays a role in punishing and deterring violations of laws and regulations, and plays a warning and education role for all cadres and workers. While checking the implementation of rules and regulations, we should focus on analyzing and understanding the implementation effect of various rules and regulations, and constantly improve and perfect various rules and regulations. Seriously organize employees to learn business rules and operational guidelines, further strengthen the strict requirements and mandatory constraints of rules and regulations on various business processes, customer service and management behavior of each employee, and improve the implementation of rules and regulations.

6. Strengthen the dynamic management of employees' thoughts and behaviors. It is necessary to innovate means, take a multi-pronged approach, and strive to build a mechanism of "don't want to do it, can't do it, and dare not do it" to curb the occurrence of various cases. We investigate the abnormal behaviors of registered employees one by one every month, hold a dynamic analysis meeting of employees' thoughts and behaviors, and dynamically analyze employees' behaviors according to individual behavior units, so as to find out the investigated objects, accounting for 100%. Understand the recent thoughts and actions of employees, further strengthen the management of employees' working hours, and pay attention to abnormal behaviors beyond eight hours. Through comprehensive and effective case prevention work, a healthy and upward environment has been created for the development of business work. It has effectively promoted the rapid development of core business indicators, and it is an arduous task and a great responsibility to do a good job in the prevention and control of cases in our institute. It is necessary to establish the concept that risks can be controlled and cases can be managed, so that ideas, work and responsibilities are in place, all work is solidly promoted, and the ability of case prevention and control is comprehensively improved to provide a good and safe internal environment for the sound and rapid development of our cause.

Summary of Bank Work 3 Time flies, and it's the end of 20xx in a blink of an eye. Looking back on the work during this period, I still gained a lot. Now I will report my work and study in the past year as follows:

I. Main Work Situation

As a unit cashier, I have done my due duty in four aspects: receipt and payment, reflection, supervision and management. While constantly improving my working methods, I successfully completed the following tasks:

1, cash business

In strict accordance with the relevant systems and regulations of financial personnel, I have been careful in cash management, cash receipt and payment, voucher review, cash book registration, etc., ensuring the accuracy of cash receipt and payment, carefully checking whether the original vouchers reviewed by the accounting supervisor are consistent with the amount, and registering the cash book one by one, ensuring the accuracy and timeliness of cash work.

2. Banking

Daily contact with the relevant departments of the bank, correctly write checks to transfer to the account according to the needs of the unit, withdraw cash for standby, and orderly complete the daily reimbursement of employees. In daily contact with the bank, carefully check whether the desk head, account number and purpose of the required bank settlement voucher are consistent, fill in the bank settlement voucher carefully, ensure that the amount is filled in accurately, grasp the bank deposit balance in time, and carefully register deposit journal one by one.

3. Work

For their own work, strictly implement the cash management and settlement system, regularly check the cash and accounts with the financial supervisor, and report and deal with any discrepancy in cash amount in time. Collect and sort out all kinds of receipts in time. According to the basis provided by the chief financial officer, timely distribute employee reimbursement and other funds that should be distributed. Adhere to financial procedures and conduct strict accounting in the work (the invoice must be signed by the manager, auditor and approver before reimbursement), and invoices that do not meet the procedures will not be paid. Of course, the most important aspect is to take good care of cash, bills and various seals, which requires a sense of division of labor, clear responsibilities and mutual restraint; There should also be external security measures to protect personal safety and company interests from loss.

4. Strictly practise economy to ensure scientific and reasonable procurement.

Because of the trust of the leader, I also served as the procurement of office logistics items. In line with the principle of strict economy and ensuring the needs of work, I always insist on asking for instructions and reporting more, not buying what I shouldn't buy, not reporting what I shouldn't, making full use of the existing resources in the office, scientifically scheduling, rationally deploying, using what I can, repairing what I can, and achieving the best results with the least expenditure.

5, honesty and self-discipline, and strive to establish the image of accounting work.

Financial work is a key position, which requires employees to be honest, disciplined and loyal to their duties. I always insist on studying financial laws and regulations seriously, insist on self-discipline, strictly abide by laws and regulations in practical work, always warn myself with negative teaching materials, constantly strengthen the awareness of honesty and self-discipline, strive to achieve "self-respect, self-examination, self-vigilance and self-motivation", establish a good image of financial workers, and always devote myself to every job with full mental state.

Second, the shortcomings and 20xx annual work plan

1. has shortcomings. With the training of company leaders and the help and support of colleagues, both ideological understanding and working ability have made progress, but there are also many gaps and deficiencies. For example, on the one hand, the depth and breadth of learning need to be strengthened; On the other hand, when encountering difficulties, we put more emphasis on objective reasons and failed to give full play to subjective initiative.

2, 20xx annual work plan

The year of 20xx has arrived. In order to meet the challenges of the new year, I have made the following plans for myself:

1) Improve your business ability.

Under the correct leadership of superiors, study hard, work hard and continue to strengthen study. At the same time, study business knowledge seriously, learn from colleagues with an open mind, and constantly enrich and enrich your accounting knowledge. Based on the new situation of the company's development and change, we should use our brains, think of ways and give ideas, enhance the initiative, foresight and creativity of our work, make suggestions for leaders, put forward feasible suggestions and work plans, give play to the role of staff officers and assistants, and constantly improve our participation and decision-making ability.

2) Play a coordinating role.

Financial work should be comprehensive, coordinate all parties and carry out work within the scope of duties. We should pay close attention to the work within the scope of our duties, do a good job in one thing, explain one thing and implement it one by one. We should also be duty-bound to undertake the work beyond our responsibilities to ensure the all-round advancement of all work.

3) Give play to subjective initiative.

The procedural requirements of financial work are very strong. In the work, we should keep a clear head, prioritize and not be afraid of trouble, and strive to establish a scientific working system and procedures so that every work has rules to follow.

20xx bank work summary Under the correct leadership of the bank, with the support and help of my colleagues, and under the guidance of Scientific Outlook on Development, I conscientiously implemented the bank's work principles and policies, based on my own duties, served customers, and achieved certain results, winning the affirmation of bank leaders and customer satisfaction. The work in 20xx years is summarized as follows:

First, work performance

In 20xx years, I worked hard, fully completed my tasks and achieved good results. In addition to completing the work of the front desk teller, we used every opportunity to sell bank wealth management products, and * * * sold bank wealth management products of RMB million, including RMB million for funds, RMB million for insurance and RMB million for bank cards.

Second, study hard to improve political and ideological awareness and professional work level.

In 20xx, seriously study the Party's theory, learn the spirit of the 18th National Congress and the Third, Fourth and Fifth Plenary Sessions of the 18th National Congress, improve political and ideological awareness, keep in line with the bank ideologically, strengthen ideals and beliefs, establish a correct world outlook, outlook on life and values, establish the idea of serving customers wholeheartedly, and achieve selfless dedication. In addition to studying political theory at work, we should focus on studying the bank's various systems, work disciplines and financial management business knowledge, so as to learn deeply, master it in our minds and apply it to practical work, laying a solid foundation for doing our job well. Through the study, I am familiar with and mastered the basic knowledge and skills of the bank's various systems, work disciplines and financial management business, enhanced the ability and level of performing post responsibilities, kept pace with the times, enhanced the overall awareness, and was able to better implement it in combination with the actual situation, completed various tasks assigned by the bank, and achieved good results.

Third, establish a sense of service and do a good job in service.

As a front-line teller, the key to doing a good job is to establish a sense of service, do a good job, and get customer satisfaction, so as to enhance the bank's taste and image and promote the development of banking business. To this end, I love my job, fulfill my duties, bear hardships first and do a good job in customer service. Focus on doing a good job in three aspects: first, correct the position, do a good job in service, eliminate their own ideological slack and shortcomings, completely update their concepts, consciously standardize their behavior, and conscientiously implement various service measures of banks. The second is to take business technology and proficiency as the measure of service level, practice basic skills hard, speed up business handling, avoid mistakes and grasp quality. Third, study hard new business knowledge, master the knowledge and skills necessary to do a good job in banking, especially the knowledge of wealth management products, so as to lay a foundation for expanding business scope and creating good economic benefits.

20xx years, I worked hard. Although I have greatly improved my political thoughts and professional knowledge, and achieved good results in my professional work, compared with the requirements of banks and the hopes of customers, I still need to continue to work hard and improve. I will continue to strengthen my study and deepen my management in the future. I will, according to the requirements of Scientific Outlook on Development, work hard with pragmatic work style and innovative development ideas, push the work of the whole bank to a new level, create excellent business performance, and make due contributions to the healthy and sustainable development of the whole bank.

Summary of Banking Work Chapter V Practicing the "Chinese Dream" The basic meaning of inclusive finance is that it can effectively and comprehensively provide services to all social strata and groups. Everyone should have access to financial services. Suzhou Rural Commercial Bank of Suzhou City, Anhui Province was established in 20xx65438+February 65438+February, with the aim of serving the "three rural" economy and small and micro enterprises. After more than two years of development, by the end of March of 20xx, the bank had 654.38+44 billion yuan in deposits and 654.38+40 billion yuan in loans, of which the balance of agricultural loans was 620 million yuan, accounting for nearly 60%, and the balance of small and micro loans.

760 million yuan, accounting for nearly 70%, and the loan balance of individual industrial and commercial households was 65.438+700 million yuan. It accounts for nearly 17%. In order to serve local small and micro enterprises, promote the economic development of agriculture, rural areas and farmers, make the achievements of modern financial reform and development better benefit the disadvantaged groups such as agriculture, rural areas and farmers, small and micro enterprises, individual industrial and commercial households, and practice the "Chinese dream" of realizing the prosperity of the whole people and reviving the great Chinese nation. Some practice summary reports of Suzhou Rural Commercial Bank in developing inclusive finance are as follows:

First, the institutional setting has sunk, and inclusive finance has benefited the "three rural issues" in urban and rural areas.

Since the mid-1990s, several major state-owned banks have stepped up reforms such as downsizing, resulting in the extreme shortage of financial institutions in counties and rural areas, making it more difficult for inclusive finance to develop. The Bank has been aware of this problem since its establishment, and it has made the establishment of physical business outlets in counties and rural areas the top priority of inclusive finance. The bank was established in February 20x654381February. Yongqiao Sub-branch and Sixian Sub-branch were established in that year, Lingbi Sub-branch, Xiaoxian Sub-branch and Dangshan Sub-branch were opened in succession in 20xx, and Qixian Sub-branch in 20xx has been put into trial operation. Meanwhile, Zhu Xian Zhuang Sub-branch and Fuli Sub-branch have all been renovated.

The establishment of county and township business outlets has greatly expanded the radius for the Bank to develop inclusive finance. In 20xx, after the bank had all its outlets in four counties and one district, the county deposits reached 670 million yuan in that year, accounting for more than 50% of the total deposits, giving urban and rural residents in the county another choice in deposit services; At the same time, the loan business has developed more rapidly. At the end of 20xx, the bank

The loans of 270 million yuan are basically borrowers in Yongqiao District, but in 20xx, the balance of county loans reached 470 million yuan, accounting for nearly 60%, which contributed to the development of county economy. It is expected that the Bank will intensify its efforts to set up business outlets in towns and villages in 20xx, which will provide a good development platform for us to better develop inclusive finance, benefit counties, urban and rural areas, and benefit agriculture, rural areas and farmers.

Second, with the help of technology platform, inclusive finance-modern finance.

The development of modern science and technology has brought people's lives into the information society. If we can't provide modern high-tech financial services, it is not the real inclusive finance. If we can't provide modern finance, urban and rural residents will eventually abandon us. The purpose of inclusive finance's work is to enable urban and rural residents to benefit from the achievements of modern financial reform and development. Therefore, since its establishment, banks have set high standards for themselves. We connected to "Anhui Nong Rong", a high-tech banking and financial platform. The bank card issued by our bank is a UnionPay identification card, which can be used worldwide with one hand. Personal and corporate online banking of our bank can transfer and remit money with domestic banks through the large and small payment system of the People's Bank of China; Our pos business has the UnionPay logo, which can be swiped at any time and immediately received; Short message service, instant notification of account balance change; Transfer the phone and move the bank home. At present, almost all the modern financial services that urban and rural residents need can be provided by banks, and these modern financial products have also been welcomed by the majority of urban and rural residents. Over the past two years, the Bank has issued more than 30,000 bank cards, opened more than 500 online banking accounts, opened more than 300 pos services, opened more than 20 transfer telephones and opened more than 6,000 SMS services, so that modern financial services directly benefit the vast number of urban and rural residents.

Third, vigorously strengthen publicity, inclusive finance moistens things silently.

Sneak into the night with the wind, moisten things silently. Publicity has little practical effect on inclusive finance's work, but it has increased the awareness and understanding of modern financial products among urban and rural residents. Since its opening more than two years ago, the bank has held six bank-enterprise matchmaking meetings, organized four centralized publicity activities/kloc-0 (including two school publicity activities, six community publicity activities, three village publicity activities and three street publicity activities), organized more than 80 employees and distributed more than 5000 leaflets/kloc-0. While distributing leaflets, we also make extensive use of modern media, and have invested nearly 300,000 yuan in advertising, advertising vehicles, advertising walls, banners across the street, led publicity screens and so on. To expand our social influence and promote modern financial products.

Popularize it to thousands of households, so that the broad masses of people can fully enjoy the fruits of modern financial reform and development.

Fourth, increase credit support. Professor Junas, winner of the 20xx Nobel Peace Prize and president of Grameen Bank in inclusive finance, said that credit right is a human right. Only when everyone has the opportunity of financial services can everyone have the opportunity to participate in economic development, achieve social prosperity and build a harmonious society and a harmonious world. To make everyone have access to financial services, it is necessary to innovate within our financial system, including institutional innovation, institutional innovation and product innovation. Since large enterprises and rich people have already had opportunities for financial services, the main task of establishing an inclusive financial system is to provide services for small and micro enterprises and "three rural" customers that traditional financial institutions cannot serve. Therefore, in order to do a better job in inclusive finance, we have made innovations in the transformation of financial advisory functions, loan business varieties and loan business processes.

First, the account manager turned into a financial consultant. The transformation of an account manager into a financial consultant is not just a name change. We require financial consultants to know more about finance, understand more comprehensive financial business and tailor various financial services for customers. Modern financial products and financial demands are constantly emerging, and different customers need different financial services. Financial advisers should constantly improve their own quality to meet the needs of customers, the needs of the market and the needs of modern financial development.

Secondly, in terms of loan business types, we combine the actual situation of local banks and learn from the successful experience of other banks to create new business loan types. First, set up the maximum mortgage loan to help vulnerable groups such as "agriculture, rural areas and farmers", small and micro enterprises and individual industrial and commercial households solve some problems in evaluation and mortgage loan. At present, whether it is the demand loans of small and micro enterprises or the production and operation loans of "agriculture, rural areas and farmers" and individual industrial and commercial households, we can provide customers with the mortgage registration business with the maximum loan amount, which can be evaluated and registered at one time, and the credit line can be used continuously for three years, so as to ensure that customers can quickly renew their loans after the loans are paid off, and reduce the trouble of customers' evaluation and registration in the second and third years. At present, the maximum balance of mortgage loan used by our bank has reached 350 million yuan, which has been loved by customers. The second is to carry out joint guarantee loan business for small and micro enterprises and formulate joint guarantee loan business measures for small and micro enterprises. At present, the bank's loan balance of small and micro enterprises is1.200 million yuan, which effectively solves some loan problems of small and micro enterprises. The third is to develop farmers' real estate mortgage loan business and formulate relevant business management measures. At present, the balance of our farmers' housing mortgage loans is more than 40 million yuan, accounting for about 65% of our housing mortgage loans, which has solved the practical problems for farmers to buy houses in cities;

Third, the loan process has been innovated. Vulnerable groups such as "agriculture, rural areas and farmers", small and micro enterprises and individual industrial and commercial households have little contact with the bank credit department, are unfamiliar with some requirements of the bank, and always feel very troublesome about the relevant requirements of the bank. To this end, we have reformed the credit process, reduced some unnecessary intermediate procedures, refined the loan flow chart, and set up time-limited services for pre-loan investigation, loan review, approval and post-loan. Require all account managers to complete the preliminary examination within 1 working days after receiving the customer's application, and whether they can give the customer a reply in time; For loans that can be loaned, give the customer 1 a list of loan materials, so that the customer can prepare all the materials at one time and reduce the twists and turns of the customer; Loans that cannot be loaned should be explicitly rejected by customers to prevent customers from having other ideas and reduce misunderstandings with customers; After the customer loan materials are delivered, the account manager is required to complete the investigation and submit it to the loan review meeting within 5 working days, so as not to give the account manager the opportunity to delay, be lazy and disperse; After the loan approval is completed, the account manager is required to speed up the loan delivery and deliver early income. After the above innovation is completed, the loan speed of our bank has been greatly accelerated. At present, among the lenders, the fastest loan processing speed of our bank has become a * * * knowledge, and the fastest single loan speed of our bank is completed within 3 days, including a rest day on Sunday. The innovation of loan process and the acceleration of loan speed have greatly improved our work efficiency in inclusive finance and made positive efforts to promote local economic development.

Summary of bank work June this year passed quietly in the busy work. Through this year's hard work, I have greatly improved myself. First of all, I have increased my enthusiasm and pride in my work, especially when dealing with difficult business problems and difficult customers. Secondly, I improved my quality. Working at the counter made me understand that a person's life is to save "knowledge, experience and cultivation". The more you save, the higher the interest and the greater the return. Third, interpersonal skills have been improved. Through the communication with different customers, my knowledge, courage and talent have increased, my communication skills have improved, and my interpersonal relationship has been handled better and better.

I gradually grow and mature in my study and work, but I clearly realize my own shortcomings and need to improve my psychological quality, technical quality and comprehensive quality.

1, can actively obey the arrangement of the leader in the work, and conscientiously complete the work assigned by the leader. Constantly learn new business, consolidate old business knowledge, learn new business such as foreign currency deposit and withdrawal, exchange business, enterprise online banking, personal online banking account opening business, Islamic financial business, etc. , enhanced my business processing ability. My main responsibilities are: management of fixed accounts, account management of financial zero-balance accounts, entrusted deduction of telecommunication business, payment of branch salaries, input and storage of public account seal cards, and timely input and filing of seal cards.

2. As always, treat every customer sincerely and serve attentively.

Be able to serve every customer wholeheartedly, face every customer warmly, adhere to the service requirements of the industry, use five words and ten sentences in the service, so as to greet people, send them away, take the initiative and get favorable comments from customers. At the same time, it was rated as a quarterly quality service model. In June, I was transferred to Zhongshan Sub-branch as the supervisor. After half a year's work, I really realized my great responsibility.

In-process supervision is mainly responsible for the whole process supervision of counter business, conducting comprehensive supervision and inspection of all kinds of business vouchers, accounts and special businesses of the whole bank in time, reviewing the validity of business processing vouchers, checking the continuity of teller business processes, supervising the compliance of teller business processes, reviewing the correctness of accounting processing, registering all kinds of errors found in the process of business supervision, and putting forward rectification opinions in time. This requires supervisors to have a high professional quality and a very comprehensive business content in order to conduct a detailed inspection of each business.

From the initial hurry-scurry to the calm now, I have been able to supervise subpoenas seriously and timely, audit the compliance of various registers, and deal with various unexpected problems in time. The main thing is to strengthen the supervision of important blank voucher management, large amount authorization, account cancellation, loss reporting and other special businesses. In daily life, I often remind and urge tellers to cross-check and check important blank vouchers. As I was transferred from a layman, I was able to find inconsistencies in the business operations of all branches in time, apply the good risk internal control of other branches to the Bank, exchange needed goods, and actively communicate with supervisors and colleagues when encountering problems, so as to minimize the settlement risk. Tellers face customers, supervisors face all front desk tellers, serve front desk tellers and guide their business, and serve as assistant to the director. Because there are many new employees this year, I pay more attention to the subpoena review, and cooperate with the director to actively guide the new tellers' business study, so that they can grow up correctly and quickly and become the backbone of Ningxia Bank's window service.

Finally, I am very happy to be integrated into the big family of Zhongshan Branch. With the understanding and help of my colleagues, I have grown up. Solid business knowledge and good ability to deal with problems are the supervision basis for doing good deeds, urging me to learn business knowledge more thoroughly and do my job well in a more standardized way.

Recalling the past, looking forward to the present and looking forward to the future, I believe that through our own efforts, tomorrow will be better.