I used to use vivo, but now I have changed my mobile phone. I want to cancel the real-name authentication of vivo game account. How?

You can refer to the following information:

If you need to clear or change the real name information of account binding, you can enter Settings >; Click Login Account > Personal Data/Security and Password > Real Name Authentication > Clear Real Name Information;

If the system detects that the account is in a safe state, it can be cleared directly. If you need to verify your identity, you can verify it by SMS or click "Face Verification" at the bottom of the screen.

If the system detects that the account status is risky, it needs to clear the real name information through face verification.

Tips:

① After the real name information is cleared, the student certification or teacher certification information will also be cleared.

② If the real name information is cleared successfully, the system will send a short message to inform you.

③ If the real-name authentication information of your vivo account is not you, you can clear the current real-name information of your account by appealing to your account.

The appeal limit of vivo account is 5 times a day and 15 times a month.

⑤ The account in the appeal can be used normally, and the account in the appeal result review cannot be appealed again.

If you want to continue to use this account, you can follow the following steps to make an account appeal and clear the real name information of the account:

1, enter Settings >; Click account avatar > security and password > appeal, account freezing and cancellation > account appeal, read the "Account Appeal Description" carefully, and then click "Start Appeal" (the appeal arising from the dispute over account transaction and account enjoyment will not be accepted, and the right to freeze and deactivate the account is reserved).

2. Determine the account number you need to appeal.

3. Select "Real name information is not mine, clear real name" and click OK.

4. To verify the security of your account, please enter the SMS verification code and click Next.

5. Fill in the relevant information of the account, such as common login places and login devices.

6. In order to ensure the security of your account, the platform uses more secure ID photos to make complaints, which can effectively avoid or reduce malicious complaints from others. Therefore, it is necessary to submit supplementary materials such as photos of hand-held ID cards, screenshots of purchase records and screenshots of consumer payment orders in vivo applications (games/members /V diamonds, etc.). ).

7. Confirm the mobile phone number for receiving the appeal result or click "Use other mobile phone number" to change the number and submit it.

8. After successful submission, please wait patiently for the appeal result.

Second, the real name of the game account

If the game account is a vivo account: you can cancel the real name information of the game by canceling the real name of the vivo account;

If the game account is not a vivo account: you need to contact the player to handle it for you, please enter the complete game name, for example: the glory of the king, and we will provide you with the customer service contact information of the corresponding game;

If it is a stand-alone game, you need to contact human customer service to handle it for you.

Third, the real name of the wallet account

If you need to clear/change the real-name information bound to the wallet account, you can go to the "wallet" app >；; My > icon > More > in the upper right corner, select Cancel Wallet, > Open Your Wallet > My > Rebind the fast payment bank card in the bank card for real-name authentication.

Tips:

* After the successful cancellation of the wallet account, the loan business will also be cancelled, and the loan service cannot be resumed;

* Before card binding or face recognition real-name authentication, please confirm that the vivo account registered by the device belongs to me;

* Please use the vivo account under my name to bind the bank card or face recognition in the wallet to complete the real-name authentication.

If you still have more doubts, you can enter vivo official website-My-Online Customer Service-Enter labor and consult online customer service feedback.