Summary of beauty salon work

Summary of selected beauty salons (6 general remarks)

Full of work and life, inadvertently passed. Looking back on my past work, I feel very fulfilled and have gained a lot. Let's write a work summary for this year's work. So how do you write it? The following is a summary of the beauty salons I selected for your reference, hoping to help friends in need.

Summary of beauty salon work 1 Ten things that beauty salons can't do when they receive customers at the front desk.

During my visit to the beauty salon, what impressed me the most was the eager marketing language of the beauty salon receptionist, which made customers suspicious and worried that they were accepting a purposeful trap and couldn't wait to leave immediately. To sum up, there are some problems that have to be paid attention to in the reception.

The first taboo: because the reception is standing, it looks condescending. Looking up and down with eyes to assess whether guests have spending power immediately shows the market spirit and weakens professionalism.

The second taboo: preemptive strike, not giving the guests a chance to speak, making the guests feel speechless, and then asking the customers after saying everything for them, how did I behave? The customer will not say it in his mouth, but he will be in conflict in his heart; If for some reason, the customer stays, but also loses the opportunity to dig deeper into possible sales, because the customer avoids talking about the issues that the consultant is interested in.

The third taboo: forcing customers to express their opinions on their recommendations, customers disagree, and the result can only cater to customers.

The fourth taboo: the consultant squints at the customer, showing arrogance and making the customer feel uncomfortable.

The fifth taboo: consultants don't listen to customers' questions and complaints, blindly recommend themselves, but in turn complain that customers have problems.

The sixth bogey: if the product is recognized by customers or old customers come to receive services, the introduction of products and projects will be omitted, and more serious beauticians will omit the introduction of operation links.

The seventh taboo: when chatting, you can't talk endlessly, but when introducing products and projects, you can't let customers trust you.

Eighth bogey: when the customer asks questions, refute them first, and then find the reason. For example, customers say the service is too poor. Why don't you know the rules to promote sales? "But, we just started today, haven't had time to inform you. What do you think is bad? " Show resistance instead of apology.

The ninth bogey: when customers don't respond to standing sales promotion, try to save their impression by pouring water or giving up their seats, but it is usually too late. It is more reasonable to give your seat as soon as you meet. Say hello first, then pour water, and then ask the customer's requirements.

The tenth taboo: I don't know what to do when I meet the silence of my customers. Simply recommending new offers makes it difficult for customers to choose; Grasp the customer's silence opportunity, give the customer time to decide, and then do it appropriately. Don't be afraid of silence.

Summary of beauty salon work II. First, it's clear.

It is very important for the beauty salon manager to pay attention to clarity when writing the year-end summary. The beauty salon manager can make a draft or outline in his mind first, make clear what he wants to summarize, and then write down the specific content.

Second, avoid exaggeration and speak with data.

In the annual summary, the beauty salon manager should insist on summarizing the work with data. This requires beauty salon managers to carefully record their work in their daily work. The data of annual work summary comes from monthly, weekly, daily or even hourly work summary.

Third, find problems and put forward constructive suggestions.

Beauty salon manager is a management position, and this management is all-round, including all aspects of beauty salons. In order to find the problems in beauty salons, beauty salon managers need to carefully observe the working status of beauticians, observe whether the management system of beauty salons is feasible and think about how to make beauty salons develop better and better. This process of finding problems and proposing solutions is the channel to truly reflect the management ability of beauty salon managers.

Fourth, make a good work plan for next year.

An important content of year-end summary is to make a good work plan for next year, and beauty salon managers should pay attention to this when making year-end summary. The work plan must proceed from the reality of the store, from the working ability of each employee and from the development of the beauty salon, so that the plan is feasible.

Summary of Beauty Salon Work 3 During this year, xx Hotel has undergone great changes under the joint operation of xx Company and xx Company. The two shareholders invested a lot of money to update and transform some hotel facilities. The third floor, abandoned for many years, was renovated and opened, which made up for the vacancy of hotel entertainment projects and made the hotel service projects more perfect. Aiming at the problem of room odor, the problem was fundamentally solved by opening the window for ventilation, and the old TV in the room was updated at the same time. With the renewal of hotel equipment, the improvement of service items and the further improvement of staff service level, xx Hotel has won the second best achievement in the history of XX star rating and gained a high reputation in the hotel industry. These are the effective management of store-level leaders and the efforts of hotel employees. Therefore, the hotel pays more attention to the spiritual civilization construction of employees, creates a good living space for employees, transforms the laundry room of the hotel into a spacious staff dining room and a dual-purpose room for staff activities, increases entertainment items such as table tennis, table tennis tables, chess and cards, and conducts various competitions many times, which not only enhances the physical quality of employees, but also enriches their spare time life. The hotel also installed solar hot water in the staff dormitory, which solved the problem of bathing in winter. All these employees can only repay the hotel through hard work. This year, in the case of constant changes in personnel, all the staff in the front office can still overcome difficulties, forge ahead in unity and successfully complete the reception tasks assigned by the hotel. Throughout the year, * * * received four VIP groups and held numerous meetings, which were well received by the guests in the whole reception process. In the past year, the front office has done the following work:

First, strengthen business training and improve the quality of employees.

As the front office of the hotel, every employee should face the guests directly. The working attitude and service quality of employees reflect the service level and management level of a hotel, so the training of employees is our focus. This year, we have made detailed training plans for five branches: for the switchboard, we have conducted language skills training for answering calls; Train baggage handling and storage services in the baggage office; Politeness and skill training for receptionists when selling houses; Especially in July this year, all the staff in the front office conducted a one-month foreign language training, which laid a certain foundation for this year's star rating. Only through training, employees can further improve their business knowledge and service skills and better provide quality services to guests.

Second, instill in employees the awareness of "increasing revenue and reducing expenditure" and control costs.

"Open source and reduce expenditure, open source and reduce expenditure" is the pursuit of every enterprise. The front office staff actively responded to the hotel's call to carry out cost-saving activities and control costs. In order to save money, the front office bought plastic baskets with team keys, which reduced the use of key bags and room cards and saved hotel expenses (in the past, both teams and individuals had to fill in a room card and use a key bag, but after passing through the team room without using room cards and key bags, the expenses were greatly saved, with room cards 0. 18 yuan/piece and key bags 0./kloc. The business center uses overdue reports to print draft paper; Supervise the accommodation personnel to save water and electricity; Take good care of office supplies and use every piece of paper and pen. Through these controls, the front office should make due contribution to the hotel revenue.

Third, strengthen employees' sales awareness and skills, and improve the occupancy rate.

According to the market situation, the front office actively promotes the sales of scattered rooms. This year, the hotel launched a series of room promotion activities, such as fan room, bonus card, vouchers, thousand yuan card and other promotional activities. While giving preferential policies to the hotel, the receptionist can flexibly grasp the room price according to the market situation and the check-in situation on the same day. The number of individual customers at the front desk has increased significantly, and the occupancy rate has improved. It emphasizes the purpose of the receptionist: "As long as the guests come to the front desk, we must try our best to keep them."

1, what is the completion of the work, which can be written in different categories, such as beauty projects, body projects, pedicure projects, etc. , so it is very clear at a glance.

2, quality problems at work, technical training and learning problems, depreciation and maintenance of beautician equipment. For example, do staff training, master new beauty technology and new beauty projects. What technology is not proficient enough, and so on.

3. The management of beauticians is mainly reflected in the changes of employees' attendance, work attitude and personnel arrangement in beauty salons.

4. The safety of beauty salons is always the first. As far as beauty salons are concerned, safety is mainly reflected in issues such as electricity safety and fire safety.

Summary of Beauty Salon Work 4 Time flies. It's almost half a year since July this year. At present, I am working in Juyong accounting, and I quickly integrate into the company culture and join the daily work of accounting. Because Juyong is a new beginning, we need to re-recognize and adjust our working mentality and practices to adapt to the new environment and system. Although many new problems are encountered in the work, with the support of leaders and the assistance of colleagues, we should do a good job of full communication and coordination and deal with these problems in time. Over the past six months, I have worked hard to meet the requirements and expectations of the company leaders, worked well with my colleagues in financial work, carefully organized accounting, and standardized various financial basic work. Review the past, sum up the gains and losses, make clear your goals and development direction in 20XX, improve your working methods, raise your awareness, and strive to be the best.

I. Main tasks

1. Standardize Juyong's loan reimbursement system. Promote the standardization of project funds.

2. Strictly follow the company's rules and regulations, standardize financial accounting, and conduct accounting supervision and auditing.

3. Investigate the inconvenience in the reimbursement of business travelers and improve the process.

4. Strictly manage the company's receivables and payables according to the company's financial system.

5. Strictly review the project budget and assist the project personnel to control the cost.

6. Strengthen the management of accounts receivable collection and improve the quality of capital operation? Reasonably control the use of funds.

7. Strengthen the audit of payable expenses to prevent double payment. Give full play to financial accounting and supervision functions.

8. Assist the company to train relevant personnel to use UFIDA financial system.

9. Assist the work arrangement of the head office and coordinate the financial work to be more perfect.

Second, the existing problems and deficiencies

1, there is still a big gap between financial work and financial management requirements. I'm not familiar with the company's business scope, so there are still some questions in some responses, and I need to learn from experienced colleagues.

2, in the implementation of financial work, sometimes there will be omissions and mistakes, leading to duplication of processes, increasing the work pressure of leaders.

3. Lack of communication, lack of mastery of relevant information, and poor communication with colleagues in participating in the financial budget of the project team. It is necessary to further strengthen communication skills and maintain good communication.

4. In financial execution, the residual error of personnel's understanding of finance is uneven, which leads to some problems in the development of financial work. It is necessary to increase the publicity and study of financial knowledge by personnel of various departments.

Three. 20XX work plan

In view of the problems and deficiencies in the above work, it is planned to improve and perfect the following problems in the 20XX work. Combining with the company's financial management system, lean management has high standards and strict requirements, adjusting working methods and attitudes, examining and reorganizing our work from a brand-new perspective, and truly implementing all the work.

1. On the basis of daily financial work, we will continue to learn financial knowledge, improve personal skills, learn good management and experience from superior leaders of the company, improve comprehensive management ability, carefully make financial planning according to the company's requirements, supervise the rational and effective use of funds, and maximize enterprise benefits.

2. Improve the standardization and institutionalization of the company's financial work, and effectively and strictly implement the company's tasks.

3. Do a good job in daily financial management. Refine the division of labor, separate the examination and issuance, and try to be meticulous. Control the occurrence of omissions and mistakes, and make financial work rigorous and rigorous. Planned and predictable. Make full use of the company's financial software, make financial management to a higher level, and give full play to financial accounting and supervision functions.

4. Strengthen internal and external communication and keep the communication between the finance department and various departments smooth. Internally, frequent communication between finance and various departments is needed to form a linkage effect. Strengthen contact with local finance and taxation departments, grasp relevant policy information in time, and bring convenience to the company.

In addition, give the company two suggestions:

1. The company can hold financial work training to improve employees' knowledge and skills. Let theory guide practice, apply it flexibly in work, and improve the level of financial management. Leaders can give more guidance at the grassroots level, which may make some things go smoothly.

2, for the company's financial system, whether it can also learn from the managers of other departments of the company, so that they think it is necessary to manage according to the system, how to manage according to the system, otherwise, it is too difficult to implement it only financially.

Finally, in the future work, I hope that the leaders will continue to strongly support the financial work, and I will spare no effort to do a good job in financial work!

Summary of the work of beauty salons: 5 20xx years have ended in a blink of an eye. Since the beginning of this year, with the care and help of leaders at all levels and the joint efforts of all brothers and sisters, the performance of all employees has made great breakthroughs. As an ordinary store manager, I am proud to work in such a cohesive team.

Engaged in the beauty industry for so many years, I know that a store manager has a great responsibility. I went from an ordinary beautician to today step by step. There have been joys, bitter tears, various difficulties of customers and encouraging smiles from customers. But as a service industry, we must constantly try to succeed and fail. Only in this way can we grow and progress together and eventually become the best service team in the beauty industry.

The main achievements of our beauty salon in 20xx years are: creating more than xxxxx, with an average monthly performance of nearly xxxxx, and winning the glorious title of the best direct store. At the same time, more than 30 excellent beauticians were sent to the franchise stores to provide help and service to customers, which won unanimous praise and recognition from the franchise stores. In particular, xxxxx, our best beauty instructor, is always the most active whenever and wherever she travels. In addition to creating high performance for our direct stores, it has also helped many franchisees to succeed. Let's give him the warmest applause here.

No matter how glorious the past is, it is already the past, and there is still a long way to go in the future, which requires our support and common progress. The year of 20xx is coming. I hope that all sisters can continue to maintain the fine style of 20xx and carry forward the working concept of "Excellence and perfection" to provide quality services to our customers and franchisees.

No matter what kind of team, the work can't be perfect. Work summary is not a desktop effort to report good news but an excellent opportunity for real work promotion and sublimation. Therefore, when we summarize the annual work of beauty salons, we must dare to ask questions, find out the shortcomings in this year's work, and find ways to solve the problems. Only in this way can we work in by going up one flight of stairs.

Summary of beauty salon work 6 Time is always fleeting. I have gained a lot from working in the front desk of xxxxx for more than two months. Since taking office, I have worked hard to adapt to the working environment of xxxxx front desk and this brand-new job, earnestly perform my duties and complete all the work.

First, the daily work content

1, transfer calls, accurately transfer visitors' calls, and treat harassing calls gently to improve work efficiency;

2. Receive and guide visitors, and cooperate with the personnel department to register applicant information;

3. Address book update. In view of the large number of personnel transferred and new personnel added in xxxxx beauty salon, the address book cannot be changed in time, which affects the communication between departments and between customers and xxxxx beauty salon. Therefore, it is necessary to do a good job in follow-up work, update the address book in time, and often communicate with various departments in future work to get correct information in time;

4. Attendance records, input fingerprints for new employee registration, and make supplementary attendance records;

5. Record the daily duty and clean the front desk and VIP room;

6. Turn on the led screen at 9:30- 10:00 every day and check its usage. If there is any fault, contact relevant personnel for maintenance immediately;

7. Clean the dean's office;

8. Receive daily newspapers and mails and hand them over to relevant personnel in time;

9. Distribute the documents of beauty salons, distribute the documents to all departments in time, and convey the company's policies and measures quickly;

10, meeting work, notify personnel to attend the meeting on time before the meeting and prepare tea; Tea should be added in time during the meeting; Clean the meeting room after the meeting;

1 1, register the temperature every day, turn on the air conditioner as required and make records;

12, check the front desk lamp, VIP room and warehouse lock after work to ensure that the air conditioner and computer power are turned off.

Second, the existing problems

You don't do things carefully enough, you don't think comprehensively, and sometimes you forget things. At present, there is a large turnover of personnel in xxxxx beauty salon, and there are many and frequent people coming in and out, resulting in some omissions.

Third, give yourself advice.

1. As a front desk, you should not only be down-to-earth and do things seriously, but also pay attention to communication with various departments. Understand the development of xxxxx beauty salon and the work content of each department. With these knowledge reserves, you can answer visitors' questions in time and accurately, and transfer callers' calls accurately.

2. In accordance with the provisions of the premise, but also pay attention to methods, a firm attitude, euphemism, and strive to improve the quality of service.

3. Be considerate and careful in doing things. Sometimes a small problem can make a big mistake, so always think of the consequences first.

4. Work progress and problems encountered in the process of work should be fed back to the superior because they cannot be handled in time.

5. Strengthen the study of etiquette knowledge. Studying at work is not enough. After work, you must also learn relevant professional knowledge and understand the common sense of etiquette that you must abide by when interacting with people.

These are exactly what I lack in my work. Through thinking, I think that no matter which position or job, it is a part of the overall organizational structure of xxxxx beauty salon and it is for the overall goal of the beauty salon.

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