How to complain to the seller of the industrial and commercial bureau

Consumers buy products in their daily lives, which are protected by law. If businesses are found to deceive consumers, they can actively complain, and relevant departments will investigate according to law. I'll teach you how to go to the industrial and commercial bureau to complain about the seller. Let's have a look.

Consumers buy products in their daily lives, which are protected by law. If businesses are found to deceive consumers, they can actively complain, and relevant departments will investigate according to law. I'll teach you how to go to the industrial and commercial bureau to complain about the seller. Let's have a look.

First, how to go to the Industrial and Commercial Bureau to complain about the seller

1. If the consumer complains by letter, fax, text message, e-mail or the complaint platform of 123 15 website, the contact information such as the name, address and telephone number of the consumer shall be stated; The name and address of the respondent; The requirements, reasons and relevant factual basis of the complaint; Complaint date, etc.

If a consumer complains by telephone or at home, the staff of the administrative department for industry and commerce shall record the information listed in the preceding paragraph.

2. The administrative department for industry and commerce shall handle the complaint within seven working days from the date of receiving the complaint from the consumer, and inform the complainant:

(1) Accept the complaints that meet the requirements and inform the complainant;

(2) Do not meet the requirements of the complaint will not be accepted, and inform the complainant of the reasons for not accepting.

3, the administrative department for Industry and commerce after accepting consumer complaints, the parties agree to mediation, the administrative department for Industry and commerce shall organize mediation, and inform the parties of the time and place of mediation, mediators and other matters.

4. Mediation shall be terminated under any of the following circumstances:

(1) The consumer withdrew the complaint;

(two) the parties refused to mediate or refused to participate in mediation without justifiable reasons;

(three) consumers apply for arbitration or bring a lawsuit on the same dispute in the process of mediation;

(4) Both parties reach a settlement by themselves;

(five) other should be terminated.

5. If the administrative department for industry and commerce organizes the parties to a consumer rights dispute to mediate and reach an agreement, it shall make a conciliation statement.

6. If the parties to a consumer rights dispute think that it is unnecessary to make a conciliation statement, they may make a conciliation statement orally with the consent of the parties, and the mediator of the administrative department for industry and commerce shall record it for future reference.

Second, what is a consumer complaint?

The so-called consumer complaints refer to written or oral objections, protests, claims and requests made by consumers to solve problems due to disputes with operators for daily consumption needs.

In order to standardize the procedures of China's industrial and commercial administrations for handling consumer complaints, handle disputes over consumers' rights and interests in a timely manner, and protect consumers' legitimate rights and interests, on February 438+04, 2065, the People's Republic of China (PRC) Executive Meeting and the State Administration for Industry and Commerce deliberated and passed the Measures for Handling Consumer Complaints by Industrial and Commercial Administrations (Order No.62 of the State Administration for Industry and Commerce), which has been implemented since March 438+04, 2065.

Three. Principles of accepting consumer complaints

When accepting consumer complaints, consumer associations shall follow the principle of giving priority to regional jurisdiction and giving priority to hierarchical jurisdiction:

1. Complaints against consumers shall be handled by the county-level consumer association or its subordinate branch where the defendant is located; Where the defendant's location is inconsistent with his habitual residence, it shall be handled by the county-level consumer association or its subordinate branch in his habitual residence.

2 cases involving more than two county-level jurisdictions shall be handled by the Consumers Association at the next higher level (city or province).

3. If the case involves more than two municipal-level consumer associations, it shall be handled by the provincial-level consumer associations; The provincial consumer association may entrust any consumer association within its jurisdiction to handle the complaints that have been accepted.

4. Letters and online complaints received by provincial consumer associations can be directly transferred to local consumer associations, and major and difficult complaints can be directly accepted.

5. If a foreign consumer complains about a domestic business operator, it shall be handled by the county-level consumer association where the respondent is located; Disputes arising from consumers' consumption in Shanghai, Jiangsu, Hong Kong and Macao in the province may be complained to the consumers' association where the consumers are located.

The above is what I have compiled for you about how to complain about the seller in the industrial and commercial bureau. To sum up, we know that the sale of goods must be carried out in strict accordance with the relevant regulations, and consumers should not be deceived to seek illegitimate interests.