What should I do if the courier fails to receive it after the time limit?

If no one picks up the courier for a long time, you can call the courier point to arrange the delivery again. If no one picks up the courier for a long time, the courier will be returned.

Details are as follows:

1, the courier will contact the consignee first for negotiation. Express delivery is not overdue, and it will be delivered directly when it arrives. If no one signs for it, the courier will call the consignee.

2. After the consignee determines the receiving time, the courier will arrange for another delivery.

3, the consignee can also change the address, if it is the same city, there will be no charge, or go to the courier to pick it up.

4. If the receipt cannot be confirmed for a long time, the courier company will return it.

General express delivery can stay for 48 hours; However, there will also be cases where the courier takes it out after staying for more than a certain period of time. If you receive the delivery notice, contact the courier to confirm the package status.

It is free to pick up the parcel within 5 days at the rookie station. For packages that have not been picked up within the time limit, the rookie station will return the package or charge a reasonable fee for the overdue storage of the package according to its own situation. The charging standard is subject to the charging announcement of each site.

In order to protect consumers' rights and interests, please pick up the parcel at the scene in time after receiving the notice of parcel arrival, so as to avoid the parcel being returned or charging extra storage fees.

When you place an order and fill in the address, you can check the nearest rookie station to provide this service for you. You can check the service site you want to use through the map on the order page or the "Rookie Wrap" APP. In the case of offline selection (such as manually copying the mailing address as the default address), free delivery service is not supported.

Due to the limitation of the site, if the collected packages are too large, and the longest side of a single package exceeds 55cm, or the total size of a single package (length+width+height) exceeds 1 10cm, and the length of a round package exceeds 90cm, or the total diameter and length exceed10 cm, the site will (Please communicate with the merchant to determine the packaging size first, so as to avoid abnormal receipt due to oversized packaging).

legal ground

Postal Law of People's Republic of China (PRC)

Twenty-fourth postal enterprises and users shall abide by laws, administrative regulations and the provisions of the relevant departments of the State Council on prohibiting or restricting the delivery of articles.