The first to discover the little tricks of online shopping "fraud"

Last Friday, because I couldn’t use the wireless network, but I had to take online classes, and considering the problem of insufficient data, I went to a certain online store to take a picture of a 7-day 5G data package and place an order. I asked customer service before whether fees would be deducted, and the customer service said they would not deduct fees. After reading the chat history, I found that I had placed the same order in his store last month and the effect was good, so I placed the order with confidence and paid 10 yuan through Alipay.

After placing the order, the customer service sent a message, opened the link he sent, entered the phone number and the SMS verification code received, and immediately received the SMS that the data was credited to the account. When I was about to leave a positive review for the merchant, I received a text message about the phone bill balance. When I looked at the balance number, I felt something was wrong. I opened China Mobile to check the bill and found that 10 yuan had been deducted from the phone bill.

At that time, I contacted customer service about the deducted phone bill. After waiting for a few minutes, no reply came to my message, so I tried to contact them through the contact number left by the merchant. When I called, the number displayed was 1008611. At that time, I felt like I was being tricked. I sent a message to the merchant's customer service again, but still no reply, so I complained directly about the order through customer service Xiaomi.

Shortly after I complained, I received a reply from customer service. They said that my mobile phone number does not support discount packages and they would refund me. But after reading the reviews of other buyers, I found that there were many people with the same problem as me, and they all complained about the store. Some buyers received refunds for their phone bills, but did not receive refunds for their orders, and some did not receive refunds at all. Others are probably the same as the ones I took last time. The order was paid, but the phone bill was not found to be deducted. So the merchant successfully got 10 yuan for nothing. Although the amount of money was not much, the merchant's behavior made me a little angry. In my opinion, this is a kind of fraud. I asked the merchant to return the 10 yuan phone bill that was deducted from my last photoshoot in March to me together with this time. I was busy with class at the time and felt that I didn’t care if the order was not refunded.

More than half an hour later, I did not receive any information about the refund of the order or the refund of the phone charges. After sending a message to the customer service again, I received the information that the 20 phone credits had been recharged. I was a little happy at that moment, but more importantly I felt a little careless and stupid!

One day later, I found that there was a message of 10 yuan refund for the order in the Alipay bill, and the traffic was not deducted. There is also no information on the complaint record against the merchant. Although the merchant refunded all my money, their explanation of the problem was too far-fetched. I don’t know if this kind of behavior can be regarded as consumer fraud according to the legal definition? But from my point of view, I think this is a kind of fraud that takes advantage of other people's carelessness and shortcomings to defraud money. Perhaps this model has existed for a long time, and many such stores have survived. But I hope everyone will be more cautious when consuming in the future to avoid harming their own interests.