Guangzhou mask online booking free delivery-booking process and frequently asked questions

Before, everyone learned about the process of booking masks online in Guangzhou. Now masks can be delivered to your door for free. Remember to register after making an appointment, and then it can be delivered to your home. There are also some problems you will encounter when making an appointment.

Free door delivery of masks (Guangzhou only)

In order to avoid the epidemic risk caused by queuing to buy masks, the service rules of "Suikang" WeChat applet announced by Guangzhou Municipal Government are adjusted as follows: During the three-day trial operation of the system from June 65438 to1October 365438 to February 2, 2020, GPHL will provide free express delivery service for masks to citizens who have successfully received SMS or reservation codes (Guangzhou only), and the mask fee and express fee are free.

The successful appointment is subject to SMS notification.

The citizens who make a successful reservation will receive SMS notification, and the store will provide mask delivery service free of charge (masks and courier fees are free). Just send your name, mobile phone number and mailing address to the contact phone of the appointed pharmacy within two days, and the staff will check and send the mask to the corresponding address for free.

Guangyao Pharmacy: 18 102563729

Jianmin pharmacy: 18 122770909

Cai: 13632255489

Special reminder: even though the reservation page has shown that the reservation registration is completed, you have not received the SMS or reservation code, which means that you have no reservation. Please don't go to the drugstore blindly.

"Booking completed" does not mean "Booking successful"!

Say the important things three times! ! !

In view of the large demand for masks at present, in order to let more people buy masks, at present, each person can only make an appointment for five masks at a time, and the appointments are sorted according to the order of submitting applications, on a first-come-first-served basis. If you can't make an appointment that day, you can make an appointment at 8 pm the next day. The reservation results can be found in the Mask Reservation-Reservation Results Query under the official account of Guangzhou Local Treasure WeChat. There may be a slight delay in the trial operation stage, so please be patient.

After the trial operation, the "Suikang" applet will cancel the "online reservation+offline purchase" mode and change it to "online reservation, online purchase, and express delivery to home" to reduce the crowd gathering at the entrance of the pharmacy. The specific reservation purchase plan will be notified separately.

Reservation rules

1. The purchase reservation function starts from 1 and opens at 8: 00-1every night.

2. You can start booking masks for the next day at 8: 00 every night through this page.

3. After the appointment is successful, you can enjoy the free express service by sending your personal information to the pharmacy without going to the designated store to buy it.

4. Each person can only buy 5 masks per day, depending on the mask specifications.

Detailed process of mask reservation 1. Scan the QR code of the applet below to get the reservation link, and click on the reservation purchase.

Bian Xiao reminded: If you can't open it, you can close WeChat and reopen it, or delete the applet and reopen it. Just enter the homepage entrance of the "Suikang" applet from the homepage.

2. Brush face for real-name authentication, register ID card information, and complete registration;

3. Click the mask reservation purchase button.

Reminder: you need to make a self-inspection declaration before you can enter the next step to make an appointment for the mask. Therefore, friends who want to make an appointment tonight must remember to do a self-examination in advance! Otherwise, after filling out the form, the mask has already been booked! ! !

4. Select the mask type (N95, medical mask and ordinary mask) and the purchase quantity (1 to 5) to be purchased by appointment;

Bian Xiao reminded: Judging from the reservation made on June 65438+1October 3 1, only general masks can be reserved at present.

5. Click Submit

Some users may not be able to enter at one time, and the submit button will be grayed out (unable to submit), so you can continue to click Submit after 5 seconds (until the inventory is fully booked or the time has reached 23:00, the user will be prompted to end the appointment on the same day, and the appointment can be continued the next day);

6. Check whether the appointment is successful.

After 30 minutes of submission, users can check whether the appointment is successful in the personal center-My Appointment. The trial operation stage (65438+1October 365438+1October-February 2) may be slightly delayed, so please be patient.

Block the reservation and ask questions and answers about the reservation.

1, open booking time

A: Every night from 20 to 23.

About self-taught examination

2. Can one person report the health status of many people (family members)?

A: Yes.

3. Can I declare my non-Guangzhou household registration?

A: People who are not registered in Guangzhou are from Guangzhou. According to the personnel type, it can be declared normally.

4. How to calculate the time of migratory birds?

A: The personnel of "migrant birds" in Guangzhou can declare according to the personnel type and actual situation.

5. How to ensure the security of personal information?

A: The development, operation and maintenance of "Suikang" applet meet the standards of information security technology system. At the same time, government departments have strict management standards for background data, and the use of data aims at mass prevention and treatment and epidemic prevention and control, which will ensure that personal information will not be leaked.

6. How to correct mistakes?

A: If the application information is filled in incorrectly, it is recommended to fill it in again and correct it. The background technicians will record the last input information according to the submission time.

7. Can I make an appointment to buy a mask online?

A: There is no need to collect, and a free express door-to-door service has been opened.

8. How do elderly people who don't have a network or can't operate the network make an appointment?

A: Friends and relatives help or collect information, and then register and purchase through community workers' phone calls or on-site visits.

About inquiry

9. Will there be SMS notification if the mask reservation fails?

Yes, the message is as follows:

Dear citizens of Guangzhou Early Warning Publishing Center, the purchase mask you made in the "Suikang" applet failed to make an appointment according to the queuing order recorded in the system. Try not to go out during the critical period of new pneumonia prevention and control. I wish you and your family good health.

10, can I continue to make an appointment if the appointment fails?

Yes, you can reserve masks for the next day from 8: 00 every night, and each person can buy up to 5 masks every day.

1 1. After the reservation is successful, do you still want to go to the site to buy it?

A: You don't need to go to the site, and you can deliver it to your door for free.