Detailed explanation of the 12300 complaint process of the Ministry of Industry and Information Technology

The complaint process of Ministry of Industry and Information Technology 12300 is as follows:

1. Call this number to make a complaint according to the voice prompts. The complainant should first complain to the telecommunications service provider regarding the matter complained of.

2. Telecommunications business operators should seriously accept complaints from users and respond to users within 15 days from the date of receipt of complaints.

If the user is not satisfied with the handling result of the telecommunications business operator or the telecommunications business operator fails to respond within 15 days after receiving the complaint, the party concerned may file a complaint with the complaint acceptance agency.

The scope of acceptance of 12300 complaints by the Ministry of Industry and Information Technology:

1. Issues in the industries and fields that the Ministry of Industry and Information Technology is responsible for;

2. Issues involving the quality and charging of communication services ;

3. Complaints about Internet information services;

4. Issues involving the quality and safety of industrial products;

5. Complaints about the industry and information sector and their work Complaints from personnel;

6. Other complaints that the industry and information technology department should accept.

To sum up, the 12300 complaint process of the Ministry of Industry and Information Technology requires that the complaint issue is related to the communication operator, and if the customer service does not respond or handle it within 48 hours, you can fill in the information through the complaint website of the Ministry of Industry and Information Technology to make a complaint.

Legal basis:

"Measures for Handling Consumer Complaints by Industrial and Commercial Administrative Departments"

Article 12

Consumers should submit letters by letter Complaints made in the form of fax, text message, email or the 12315 website complaint platform shall state: the consumer’s name, address, phone number and other contact information; the name and address of the person being complained against; the requirements, reasons and relevant information for the complaint Facts; date of complaint, etc. If consumers make complaints via telephone, door-to-door, etc., the staff of the industrial and commercial administration department shall record the information in the preceding paragraph.