How to ask the customer about the project progress

Methods of asking customers about the progress of the project:

1. Actively contact customers.

to do a good job in customer tracking, we need to follow the principle of "actively" contacting customers, rather than "passively" waiting for customers' call. For example, after sending product information or emails to customers, many marketers begin to "wait for the rabbit", hoping that customers will contact us actively.

2. Insist on communication and contact with customers.

tracking customers requires tracking customers in all directions and in various forms, whether by phone, SMS, QQ, MSN, email, etc. In short, we must ensure that we communicate and contact with important customers at least once a week, which can not only show our respect and attention to customers, but also remind customers that "we exist". Once customers have real needs, they will think of us first, and it is victory to persist in doing it.

3. insist on sending short messages to key customers every weekend.

every weekend, more specifically, every Friday night, send greeting messages to all key customers, including those who have signed the bill, those who are about to sign the bill, those who are focused on tracking, and those who need to be tracked for a long time.

skills of following up with prospective customers

1. The key to following up with customers is to be "fast and accurate".

we need to determine whether our customers are interested in our products, and who can decide? It is very important to identify this detail. We need to create a "preferential policy" and activity benefits given by a company, and use these preferential gimmicks to convey information to customers in a limited time and force orders. In the process of conveying preferential policies, we need to help them make a budget inventory, tell us the after-sales installation process and problems of our brand, and after explaining clearly, we need to emphasize the message that "today/this time is uncertain, we can't enjoy such preferential policies next time".

2. Follow-up customers need to prepare "skills and relationships", and the key lies in promoting orders and making appointments.

if the customer is not very satisfied with the price of our products, it is necessary to show the customer why the products are priced like this by good accounting methods (such as spreading the price evenly to every day, etc.) to let them know; If the customer doesn't agree with it, we need to let it go, slow down the follow-up frequency, and do a good job in customer maintenance and communication. Finally, we need to use the "customer service quality supervision card" to pay a return visit (provided that it was used in the early stage), to pay a return visit in the name of research service, to inform and thank customers and invite them into the store.