How does Ctrip officially respond to the Ctrip liar trap to defraud consumers of 654.38 billion yuan a year?

Eleven holidays haven't passed yet, and online travel giant Ctrip is caught in a storm again. A few days ago, an old story "654.38+00 billion a year? Revealing the "Ctrip" and "trap" in "Deception" was once again madly forwarded in the circle of friends. The article points out that booking air tickets and train tickets in Ctrip is often inexplicably accompanied by some default fees, and consumers are often unaware of it. Even if consumers know it, they must look very carefully to find a place to modify it.

In this regard, Ctrip officially issued a statement saying, "One year10 billion? The article exposing "Ctrip" and "trap" in "Liar" partially copied the deleted original text, and "1000 billion" is pure rumor and slander without any factual basis.

Ctrip also said that the VIP priority ticketing function of high-speed rail can meet the needs of some guests. If you don't need guests, there is an obvious option not to buy a set meal at the bottom of the interface.

However, Ctrip's explanation cannot dispel consumers' doubts. In fact, after Ctrip eliminated competitor E Long and where to go, consumers' interests were even more damaged, and their dissatisfaction with Ctrip has been rising.

The following is the official statement of Ctrip:

Explanation on the official account of WeChat defaming Ctrip

Recently, Ctrip paid attention to the false statements made by the official WeChat account against Ctrip. After verification, this article is an old article published in April this year. The content of the article is untrue and suspected of libel. According to the query results, the original text published in April this year has already been deleted.

At the same time, the title of the article is "one year10 billion? Revealing "Ctrip" deceives people and "traps" and partially plagiarizes and deletes the original text. "1000 billion" is purely a rumor and has no factual basis.

Ctrip has no problem in PC webpage, mobile App client, telephone reservation and other channels, and Ctrip will reserve the right to pursue these legal responsibilities of WeChat official account.

Regarding the "adult package", this article focuses on the adult package. At present, Ctrip-related booking interfaces are as follows:

1. Provide products without default options for consumers to choose, and put them in an obvious position, as shown in the figure. The statement in the article is inconsistent with the facts.

2. Strengthen the plain price tag and plain price tag: Some copywriting has been improved, and the part showing the price is more clear.

3. Double prompt to consumers after settlement confirmation and transaction: After the order is submitted, the detailed list prompts that the items are clear and there are corresponding prompts.

4. Open an unsubscribe channel for value-added services: all Ctrip customer service personnel handle and accept the unsubscribe of unused service coupons in valid orders.

In addition, in view of the high-speed rail ticket problem mentioned in the article. Ctrip train tickets have always been committed to solving the problem of ticket purchase for users and helping users to purchase tickets conveniently. The VIP priority ticket purchasing function meets the needs of some guests. If you don't need guests, there is a very obvious option not to buy a set meal at the bottom of the interface.

A series of descriptions in this paper are inconsistent with the actual situation.