How to dial 12345 in Guangdong Province?

Guangzhou 12345 government service hotline is a 24-hour public service platform established by the Municipal People's Government, which consists of 12345 telephone, WeChat and website.

Guangzhou 12345 government service hotline reception center is responsible for the daily operation and management of Guangzhou 12345 government service hotline. Authorized by the District People's Government, the Municipal People's Government departments and laws and regulations, the municipal institutions with the function of managing public affairs are the organizers of hotline matters and are responsible for handling hotline matters. The central administrative organs in Guangzhou, people's organizations undertaking public service functions, social organizations and state-owned enterprises can all participate in the handling of hotline matters.

I. Scope of hotline service

The natural person, legal person or other organization that uses the hotline (hereinafter referred to as the complainant) can reflect the non-emergency consultation, help, complaint, report and suggestion on administrative management or public service within the administrative area of this Municipality.

The following items are classified:

(1) It shall be handled through emergency service hotlines such as11 19, 120, 122. , transfer or guide the claimant to call the corresponding hotline;

(2) It has been or should be handled through legal channels such as litigation, arbitration, administrative ruling, discipline inspection and supervision, administrative reconsideration and government information disclosure. And has entered the petition procedure, inform the petitioner of the corresponding channels;

(3) If it falls within the responsibilities of the Party Committee, the People's Congress, the CPPCC and the army, inform the claimant to report to the relevant units;

(four) is being processed, inform the petitioner of the progress;

(five) involving state secrets, commercial secrets, personal privacy, to explain to the claimant.

Second, the processing cycle.

Hotline matters: handle and reply to the claimant within 2 working days from the day after receiving the matter.

Non-hotline matters: handle and reply to the claimant within 10 working days from the day after receiving the matters.

Before the contractor feedbacks the handling situation, if the complainant reflects the new situation to the hotline, the municipal hotline working organization shall inform the contractor. If the organizer thinks that it directly affects the handling of hotline matters, it shall explain the situation to the complainant and recalculate the handling period. Due to the occurrence of natural disasters and other force majeure, the municipal hotline work organization shall explain the situation to the requester and adjust the processing period according to the situation.

Third, the workflow.

Supplementary explanation:

If the telephone channel of 1 fails to contact the supplementary information of the claimant for three times within 1 working days, and the Internet channel fails to receive the supplementary information of the claimant within three natural days, the matter will be closed.

2 Applicants can log in to WeChat official account for satisfaction evaluation within 7 natural days after receiving SMS notification.

Four. Participation channels and usage methods

(1) telephone channel

12345 (local call in Guangzhou), please dial 020- 12345 for foreign calls.

(2) WeChat channel

Wechat search "Guangzhou 12345" and enter the official account of WeChat.

(3) Website channels

The webpage is located in the interactive column of "Hotline Zone 12345" of the portal website of Guangzhou Municipal Government. (/hdjl/index.html)

(D) "Handshot" APP channel

Log in to the "Suihao Companion" APP and enter the "12345 Zone".

Five, the meaning of several status words.

Definition of "to be perfected": the elements of the matter are incomplete and need to be supplemented. The staff of 12345, when reviewing the claim submitted by the claimant, will return it to the claimant if they think it is necessary to supplement the information, and send a short message to remind them to supplement it in time.

Definition of "void": Work order items that have not been replenished and resubmitted according to the prompt for more than 3 natural days will be automatically closed if they are not replenished after the deadline.

Definition of "being processed": the matter has been handed over to the corresponding undertaking unit for processing.

Definition of "completed": the matter has been completed by the organizer and the reply has been completed.

Definition of "Unappreciated": The applicant fails to give a satisfaction evaluation within the specified time.

Definition of "evaluated": the claimant completes the satisfaction evaluation within the specified time.