A customer who no longer cooperates has been delaying the payment of the final payment. How can I ask for it?

First, get more customer contact information through customer ring back tone ~

1, internal collection/friendly negotiation

(1) Early prevention: remind customers by email or telephone one week before payment is due. If there is no response, insist on reminding several times to prevent customers from forgetting the payment time because of busyness or carelessness;

(2) If the payment has expired, increase contact, let the customer know that you have started to recover the payment, keep your manners and don't be extreme. Perhaps because of special circumstances, the customer did not see your reminder;

(3) If there is still no reply from the customer within one week after the payment is due, make a phone call to inquire about the specific situation and understand the reasons and problems, such as

Resolve disputes through negotiation and provide customers with a suggested payment plan;

PS: When dunning customers, first of all, we should know every order, every payment and every customer's details very clearly, so as to be well aware and orderly, which can improve the cooperation of customers in paying on time.

(4) If the customer still fails to pay within one month after the payment is due, the late payment fee will be charged according to the terms of trade, and the customer will be clearly informed to put some pressure on the other party.

2. Entrust a professional third-party agency for collection.

The enterprise has been collecting money for 3 months by itself, and there is still no result. Professional third-party collection agencies should be entrusted to urge the world to handle it as soon as possible. Business personnel of professional commercial collection companies are familiar with the local judicial, commercial environment and relationship network, and have rich collection experience. They can formulate the most suitable collection plan according to the characteristics of debtors, and the success rate of localized collection will be greatly improved.

3. Litigation collection

For some laolai customers who have no willingness to repay, litigation collection is an effective repayment method. These customers usually don't expect domestic companies to sue, so once they receive a subpoena, they will contact creditors in time to negotiate repayment. However, it should be noted that the lawsuit collection is aimed at customers who have the ability to repay but refuse to repay.

If the customer can repay the loan for free, it is not recommended to choose litigation, because the litigation time is long, the cost is high and it is laborious. Even if the case is won, the debt cannot be recovered, and the loss of the enterprise is even greater. Domestic enterprises can entrust a third-party agency to analyze the case before choosing litigation collection, and the third-party agency will give enterprises practical solutions.