Introduction to the functions of ecCustomer

EC Customer Pass registration is simple and practical. You only need a mobile phone number to register an EC account. EC accounts are applied for based on the mobile phone number of the person in charge of the company, and the company manager is the owner of the account. Corporate member accounts are opened, assigned, recycled and managed by corporate managers. Enterprise managers can intuitively understand the department structure and personnel situation of the enterprise. You can also download and install the code and put it on your own website to facilitate website management, understand visitor access, analyze website popularity, and turn visitors into customers to achieve order conversion. Access induction, active invitation, online negotiation, internal office, unlimited seats, session forwarding, receiving and sending faxes, reception setting, Internet phone, offline reception, SMS marketing phone callback, 400 phone call center, customer management, designated customer service source, custom viewing style, support for five-station traffic statistics, file transmission, dialogue management Quick reply to regular customer identification On the enterprise switchboard, EC Business Communication provides enterprises with a powerful call center based on 400 telephone numbers. It supports 160 agents, polling, automatic switching of commuting time and other functions, and realizes incoming call pop-up and automatic transfer. Access, voice navigation and other functions to improve customer satisfaction. Let employees receive every call professionally, and no customer who calls the company will be missed.

1. Play a voice when customers call in, such as: "Dial 1 Marketing Department, Dial 2 Customer Service Department..." to facilitate customers to call in to the corresponding department.

2. Voice navigation: Each department can set up multiple agents. When the first agent is busy, the second agent will be automatically connected.

3. Automatic call forwarding: When a call comes in, EC Business Communication will pop up a prompt box and has a regular customer identification function, which can predict the incoming call information.

4. Incoming calls pop up on the screen

5. Automatically switch to and from get off work time: answer the landline during working hours, and automatically switch to the employee's mobile phone after get off work. By analyzing advertising traffic and customer communication, EC Business Link provides analysis charts that clearly reflect customer information and dynamics, enabling visual management of the customer development process, gradually forming the company's key core competitiveness, and helping companies improve their advertising hit rate.