My mobile phone can't send and receive text messages. I called customer service. Why has there been no news?

1. If you mean that the mobile phone can't send short messages, you can try to restart the mobile phone or change it for testing to see if there are any of the following conditions:

(1) SMS center number is set incorrectly, please re-enter the correct SMS center number;

(2) No signal or insufficient battery power;

(3) The mobile phone shields the short message sending function;

(4) blacklisted by SMS;

(5) Insufficient quantity balance.

2. If you have contacted the local manual customer service for verification, it may take some time for verification due to system support, work arrangement, staffing and other reasons. We will follow up the problems you have reflected and try to give you an answer as soon as possible. You can contact the local manual customer service for inquiry.