I want to ask why there is no sound when the mobile phone receives the text message.

If you use vivo mobile phone and there is no prompt to receive SMS, you can solve it by the following methods:

1. Play other sounds with the speaker, and check whether the speaker is faulty. If it is damaged, it needs to be handled at the vivo customer service center;

2. Enter Settings-Sound and Vibration/Sound, Vibration and Silent Keys-Turn up the volume of ringtones and notifications, enter the information ringtone, and try to change other ringtones. Return to the page to enter "Focus Mode/do not disturb mode", enter the corresponding scene, and turn off the function.

3. Enter Settings-Notification and Status Bar-Application Management Notification-Information-New Message Notification-Sound/Vibration All on, and select priority display.

4. Enter Settings-System Management/More Settings-Backup and Reset/Restore Factory Settings-Restore All Settings-Restore and Restore Settings Options.

This operation will not delete files or software, but will cancel the password and restore all settings, including the set wallpaper, unlocking method, WiFi, default opening program, etc.

note:

Enter cloud service-device cloud backup-backup data type-system data-return-immediately back up some backup system settings and desktop layout;

Cloud service-data synchronization-turn on WLAN and Bluetooth to synchronize data to cloud service.

If you have more questions, you can go to official website /vivo Mall APP-My-Online Customer Service or vivo official website Web Edition-Slide to the End-Online Customer Service-Enter the manual customer service for consultation and understanding.