What about harassing customer service in JD.COM? COM？

Ms. Peng from Kunming gave a bad review after buying fruit in a third-party store on the platform. Her personal information was suspected to have been leaked, and she received harassing calls and text messages. After she called the police, JD.COM urged the merchants to cooperate with the investigation, and the harassing phone calls once stopped appearing.

However, on July 26th, nearly two months later, Ms. Peng reported to this newspaper () that she received 60 harassing phone calls and 10 harassing messages again from 8: 00 on July 22nd to 2 1 0 on July 26th.

To Ms. Peng's surprise, in the early morning of July 22, shortly after the harassing call came back, a stranger came to Jiapeng's WeChat. The WeChat business card shows that the phone number of the stranger is the same as that of the person in charge of the above business provided by JD.COM.

Once a stranger added WeChat, and then he received harassing calls and text messages continuously. Photos provided by interviewees.

On the afternoon of the 27th, Ms. Peng reported to this newspaper that she received a call from the platform customer service specialist at 2 pm. According to the general memory, the customer service specialist said that the above-mentioned merchants admitted that they did take the initiative to add Ms. Peng's private WeChat and realized that their behavior was improper. JD.COM will urge enterprises to carry out rectification later.

Earlier, JD.COM replied to this newspaper about the harassing phone calls and text messages received by consumers after a lapse of two months, and immediately checked with the merchants after learning the situation, and the merchants said that they had not harassed customers. If the customer has evidence, it can be provided to the platform. If it is verified, it will be severely punished according to the regulations.

On May 27 this year, Ms. Peng complained to this newspaper that she found that the actual weight of grapefruit purchased from a third-party store did not match the description of the product, so she gave a bad review. When the online shop customer service communicated with her, she actually called names. Ms Peng complained to JD.COM about this situation, but soon after she initiated the complaint, she received harassing phone calls and text messages one after another, suspecting that her personal information was leaked by online stores.

Ms. Peng said that at the end of May, after JD.COM intervened to coordinate and urged the store to cooperate with the police investigation, harassing phone calls and text messages disappeared completely after being reduced, but since July 22, harassing phone calls and text messages have come back.

The call records and SMS screenshots provided by Ms. Peng show that at 9 o'clock on July 22, Ms. Peng received calls from Jinan, Qingdao, Shanghai and other places continuously, and several phone numbers were recognized as advertising sales calls by the mobile phone anti-harassment App. Harassment messages mostly come from investment platforms, small loans, marriage and love, and insurance companies.

To Ms. Peng's surprise, at 2 am on July 22, a stranger added her own WeChat. The stranger's WeChat business card shows that her phone number is the same as that provided by JD.COM to the person in charge of the store involved. After that, Ms. Peng began to receive harassing calls and text messages. "I haven't harassed phone calls and text messages for a long time. It wasn't long before he added my WeChat. What a coincidence. " She said.

The newspaper tried to contact the person in charge of the store many times, but the phone has not been connected.

Song Qiang, a lawyer of Shaanxi Yiheng Law Firm, said that if Ms. Peng's personal information was indeed leaked by the store or customer service involved, and the circumstances were minor, according to Article 42 of the Law on Public Security Administration Punishment, the relevant personnel were detained for less than five days or fined less than 500 yuan, or detained for more than five days and less than 10 days, and may also be fined less than 500 yuan. If the circumstances are serious, the public security organ may investigate the corresponding criminal responsibility according to Articles 253- 1 and 286- 1 of the Criminal Law.

Pufa station

1030 10 Article 253-1 Crime of infringing citizens' personal information.

Whoever, in violation of the relevant provisions of the state, sells or provides personal information of citizens to others, if the circumstances are serious, shall be sentenced to fixed-term imprisonment of not more than three years or criminal detention and shall also or only be fined; If the circumstances are especially serious, he shall be sentenced to fixed-term imprisonment of not less than three years but not more than seven years and shall also be fined.

Violation of relevant state regulations,

Internet service providers who fail to fulfill the obligations of information network security management stipulated by laws and administrative regulations and refuse to make corrections after being ordered by the regulatory authorities shall be sentenced to fixed-term imprisonment of not more than three years, criminal detention or public surveillance, and shall also or only be fined:

(1) Causing the dissemination of a large number of illegal information;

(2) Causing the disclosure of user information and causing serious consequences;

(3) Causing the loss of evidence in criminal cases, and the circumstances are serious;

(4) There are other serious circumstances.

If a unit commits the crime mentioned in the preceding paragraph, it shall be fined, and the directly responsible person in charge and other directly responsible personnel shall be punished in accordance with the provisions of the preceding paragraph.

Whoever commits the acts mentioned in the preceding two paragraphs and constitutes other crimes at the same time shall be convicted and punished in accordance with the provisions of heavier punishment.

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