Joke Collection Website - Blessing messages - Work summary of gas customer service staff

Article 1:

Now I will report my work since I joined the company as follows:

I. Understanding of the work of the company and departments:

Work summary of gas customer service staff

Article 1:

Now I will report my work since I joined the company as follows:

I. Understanding of the work of the company and departments:

Work summary of gas customer service staff

Article 1:

Now I will report my work since I joined the company as follows:

I. Understanding of the work of the company and departments:

First of all, our company is a dangerous enterprise, and safety comes first. Since entering the company, we have observed and studied the production technology competition and accident emergency drills organized by the company, and also personally participated in the publicity of natural gas safety into community activities, and personally realized the importance attached by the company leaders to safety. Our customer service department is also an important part of the company's safe operation chain, and the timeliness and accuracy of user information recording and communication directly affect the follow-up work of other departments of the company. Secondly, our company is a service industry, serving the society and residents, and our department is the window of Blue Star, and it is the first department that has an impact on residents and provides services. The service quality of our customer service staff will directly affect the image of the company in the eyes of users.

Second, personal growth and improvement:

1, the front desk charges independently. With the help of Minister X, Minister X and colleagues from other departments, I gradually mastered the charge work at the front desk, including bill filling, information entry, cash collection, credit card collection and reconciliation. In the process of cashier, although there have been several cases of filling in the wrong receipt, the money has not been leaked. After a period of training, I also developed my own rigorous and meticulous work attitude. I believe that I will become more and more professional in the future charging work.

2. Complete the telephone reminder independently. Station-to-station charging, a seemingly simple job, actually has a lot of knowledge. Polite greetings and honorifics are the beginning of friendly conversation; Appropriate and brief opening remarks to ensure that you can show your identity and intention to call users; Fluent language and moderate speech speed can ensure that users can clearly understand the information conveyed; Strict language organization can make users understand what they express. These will not only affect the speed of telephone charging, but also affect the success rate of charging.

3. Participate in posting payment notices and publicize community safety. In these two jobs, I have a basic understanding of the company's departmental community and various natural gas facilities in the community. In particular, the safety publicity work in various communities has learned a lot from our publicity materials and the exchanges between colleagues and users.

Third, the direction of your own efforts in the future:

1. Learn natural gas knowledge and understand the work contents and processes of various departments of the company. As a customer service staff, answering users' questions is the most important job, which requires you to master professional business knowledge;

2. communicate with colleagues;

3. Customer service needs to have good psychological quality. Customer service personnel directly contact users, provide consulting services for users, and accept user complaints. The particularity of its work determines that customer service staff should be patient, tolerant of users' dissatisfaction, able to withstand pressure and have good psychological quality. In my previous work, I also met some unruly users, which made me unable to start. Although it was solved with the help of my colleagues, it also affected my mentality in the follow-up work. However, after being enlightened by colleagues, especially after paying the natural gas fee for users or answering users' questions, I feel particularly gratified to hear users' thanks.

4. Improve your communication skills and adaptability. Compared with other jobs, customer service puts forward higher requirements for us in communication and adaptability. Customer service personnel need to use certain communication skills when accepting user complaints, actively respond, resolve contradictions and disputes, and resolve contradictions and confrontation. And these are what I lack most as a new employee. In my future work, I will listen more, watch more, think more, ask more questions, have a sense of responsibility, and accumulate experience in dealing with various problems.

Article 2:

With the correct leadership of the leaders of the gas company and the strong support of all departments, the customer service department and Qi Xin, an employee of this department, successfully completed the customer service, user replacement ventilation, patrol maintenance and other work of the medium-pressure pipe network. The work of the past year is summarized as follows:

First, customer service.

All the staff in the customer service department carefully studied the documents issued by Kunlun Gas Company, thoroughly studied and practiced Scientific Outlook on Development, and deeply understood the profound connotation of the documents through study. Under the guidance of this concept, our department answers the customer service hotline 24 hours a day based on the principle of courtesy and civilized service, uses civilized language in our work, enthusiastically answers customers' inquiries, treats customers' hotline calls, listens patiently and records and solves them in time. If the phone can't be solved, inform the customer service staff to solve it at home in time and make an appointment with the customer. Rain or shine, we will arrive in time without delay and try our best to satisfy our customers. This year, * * * received a number of customer service calls, went to the door to deal with problems more than 800 times, and solved more than 200 households by phone. The customer satisfaction rate reached over 90%.

1, user replacement ventilation work With the continuous development of urban gas industry, the number of new gas users and gas pipe networks is also increasing. In order to ensure the safety of users on schedule, the customer service department immediately went to the ventilation site after receiving the ventilation instructions issued by the gas company, and became familiar with the distribution, direction, valve well position and pressure regulating box layout. According to the specific situation of the site, the displacement ventilation scheme is formulated to safely transport the gas to the user's home. This year, there are 25 ventilated communities and 40 ventilated households.

2. Customer Return Visit and Safety Publicity It is also an important work of customer service department to return visit and safety publicity to ventilation users, and it is also an important channel to maintain good communication with customers. For the return visit, the customer service staff will try their best to solve problems for users' immediate interests with a warm working attitude. During the return visit, the main problem to be solved is the illegal phenomenon of unauthorized disassembly, unauthorized modification and unauthorized connection of gas pipelines by users. In this case, the customer service staff publicized the common sense of gas safety, the safe use of gas cookers and the handling of abnormal situations to the users, and patiently explained to the users the reasons why the pipes could not be dismantled and changed without authorization, thus putting an end to the potential safety hazards caused by unauthorized dismantling of pipes indoors. This year, 4000 users paid a return visit.

Second, the pipe network inspection work

1, natural gas pipeline network patrol

With more and more gas users, the natural gas pipeline network and its users have spread all over the streets of the two districts. The length of medium-pressure pipe network reaches 100 kilometers, with more than 20,000 users, more than 370 valve wells, more than 400 pressure regulating boxes and 35 commercial users. Therefore, the safe operation of pipe network and gas facilities is particularly important. In order to ensure the safe operation of the medium-pressure pipe network and gas facilities, the customer service department carried out the original inspection plan with heavy tasks and few personnel. The line patrol personnel are fully responsible for the safe operation of gas facilities and the safe use of gas by users in the line patrol area, and require the line patrol personnel to implement the monthly patrol signature system for the pressure regulating boxes, valve wells and valves in each line patrol area, and clean the pressure regulating boxes and valve wells once a month. Check the outlet pressure and cut-off pressure of the pressure regulating box once a month, check the flowmeter and gas consumption of commercial users once a month, and report the problems found in the inspection and deal with them in time. It is precisely because of the effective measures, the implementation in place, and the hard work of the line patrol personnel that the pipe network can supply gas to users safely, stably and continuously.

2, gas facilities maintenance

This year, the customer service staff cleaned all the pressure regulating boxes in the jurisdiction, purged and cleaned the filters of the pressure regulating boxes, treated the corroded boxes and valves with anti-corrosion, painted and derusted them, and cleaned, derusted and maintained the valve wells and valves of the medium-pressure pipe network.

3, maintenance and repair work

Customer service maintenance personnel conscientiously perform their duties, be strict with themselves, and always be on high alert. No matter when you go to work or get off work, the phone is always on for 24 hours, which ensures that they can be on call in case of emergency. They dare not slack off in the maintenance work and are meticulous in inspection and maintenance. They can rush to the scene in time to maintain and repair the telephone network facilities of users, so as to realize the safe operation of the gas network of gas companies. In the event of an emergency, the maintenance personnel receive the report at the first time, dispatch at the first time, control the scene at the first time, and carry out maintenance, which fully embodies the quick response ability of the maintenance personnel to deal with the emergency quickly.

4, the user installation work

The customer service department accepted the indoor installation of some users of the gas company and all the gas water heaters. When installing a gas water heater indoors, the installer can solve various problems realistically and install natural gas facilities according to the installation specifications. In the case of heavy task, difficult installation and tight construction period, the installer worked hard and completed the installation task on schedule, regardless of high temperature, dirt and hardship.

This year, through the efforts of our employees, the urban pipe network and user gas can operate safely and without accidents, but there are still many shortcomings in the work, such as insufficient theoretical study, insufficient practical experience and weak technical concepts. In the next step, we will study hard theoretical knowledge, constantly sum up experience in practice, improve the professional level of each employee, and actively participate in voluntary labor, study and training activities organized by gas companies. Seriously study the rules and regulations of the gas company and the spirit of various meetings, and implement them in daily work, so that the work of the customer service department can be carried out in a standardized and orderly manner, thus ensuring the safe production of the gas company.

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