How to report selling shoes?

2. Reports can be made by letter, fax, SMS, email and the website complaint platform of 123 15;

3. You can report directly to the administrative department for industry and commerce.

1. The methods to protect consumers' rights and interests are as follows:

1. Know your rights. According to the Law on the Protection of Consumers' Rights and Interests, the Product Quality Law and the Civil Code, consumers mainly enjoy the following rights when purchasing goods or receiving services: the right to safety, the right to know, the right to choose independently, the right to fair trade, the right to claim compensation, the right to safeguard their legitimate rights and interests, the right to acquire knowledge, the right to personal dignity and the right to supervise and report.

Don't forget to ask for the invoice. Invoice is not only the proof of shopping, but also the basic evidence of consumer rights protection.

3. Keep in mind the time limit for rights protection. The limitation period for claiming damages due to product defects is two years. Accordingly, when consumers' rights and interests are infringed, they must bring a lawsuit to the court in time.

4. Use rights protection channels. Disputes between consumers and business operators on consumers' rights and interests can be resolved in five ways:

(1) negotiate with the operator;

(2) Requesting consumers' associations to mediate;

(three) to appeal to the relevant administrative departments;

(four) according to the arbitration agreement reached with the operator, submit it to an arbitration institution for arbitration;

(5) bring a lawsuit to the people's court. The embodiment of consumer rights protection:

1. Legislative protection refers to the state's continuous establishment and improvement of the legal system for protecting consumers' rights and interests by enacting the Consumer Protection Law and other relevant laws, regulations and rules.

2. Administrative protection means that people's governments at all levels and their subordinate institutions protect the legitimate rights and interests of consumers by exercising administrative power and performing statutory duties in accordance with the Consumer Protection Law and other relevant laws, regulations and rules.

3. Judicial protection means that public security organs, procuratorates and courts punish operators for illegal and criminal acts that infringe upon the legitimate rights and interests of consumers in providing goods and services, and the courts try cases involving disputes over consumers' rights and interests in a timely manner according to law.

4. Social protection refers to the social supervision of organizations and individuals; Public opinion supervision of mass media; Consumer protection by consumer organizations and trade organizations.

Second, report the results that the business will produce.

Consumers call 123 15 to complain. Generally, the following results will be obtained:

1. The merchant infringes on the rights and interests of consumers. After the consumer complains to 123 15, the Consumers Association will organize the merchants to negotiate and solve it. If the merchants and consumers can't negotiate well, the consumers' association will report to the industrial and commercial bureau.

2. If the merchant is complained of infringing on the rights and interests of consumers, the administrative department for industry and commerce will investigate the behavior of the merchant and impose administrative penalties on the merchant according to the investigation results. Including revocation of business license, fine, confiscation of illegal income, and order to suspend business.

3. If the merchant infringes on the rights and interests of consumers, consumers can bring a civil lawsuit to the court and ask the merchant to give all kinds of compensation.

Third, consumer associations report rights protection.

If it is impossible to negotiate with vendors and manufacturers, you should choose to complain to the consumer association. You can complain to your consumer association or the consumer association where the complained unit is located. After receiving the complaint, the consumer association will forward the complaint to the complained unit according to the problems reflected in the complaint, requiring it to handle and reply within the specified time; Or according to the national policies and regulations to the relevant government departments. Some important complaints will be investigated and solved by the association; For some complaints that do not understand the relevant policies and regulations, the association will explain to consumers. The association responded to all complaints in time.

Complaints to consumer associations are based on written materials. Complainant's name, address, postal code, name and address of the complained unit, damage facts, name, brand, model, price, production unit, invoice, copy of warranty certificate, etc. It should be explained. In addition, you should write clearly the negotiation process and the detailed requirements for compensation for losses, so that the Consumers Association can give mediation opinions as soon as possible.

legal ground

Law of People's Republic of China (PRC) on the Protection of Consumer Rights and Interests

Article 6 It is the common responsibility of the whole society to protect the legitimate rights and interests of consumers. The state encourages and supports all organizations and individuals to conduct social supervision over acts that harm the legitimate rights and interests of consumers. The mass media should do a good job in propaganda to safeguard the legitimate rights and interests of consumers, and conduct public opinion supervision over acts that harm the legitimate rights and interests of consumers.