Ningbo 12345 Public Complaint Platform

As a bridge between the government and the citizens, Ningbo 12345 citizen complaint platform effectively promotes the communication and interaction between the government and the citizens by providing convenient complaint channels, efficient problem handling and positive feedback mechanism.

I. Functions of Ningbo 12345 Public Complaint Platform

Ningbo 12345 public complaint platform has various functions and aims to meet the needs of different citizens. Citizens can submit complaints, consultations or suggestions through the platform, and the platform will classify the problems according to the types and hand them over to relevant departments for handling. At the same time, the platform also provides inquiry function, so that citizens can keep abreast of the progress and results of complaint handling. In addition, the platform also set up an online interactive link, so that citizens can communicate with government departments in real time and improve the efficiency of problem solving.

Second, the process of using Ningbo 12345 public complaint platform

When citizens use the Ningbo 12345 public complaint platform, they need to log in to the platform by telephone, internet, etc. Then, fill in the complaint content, contact information and other related information according to the platform prompts. After the complaint is submitted, the platform will automatically assign the problem category and hand it over to the relevant departments for handling. Citizens can check the progress of complaint handling on the platform and receive SMS or email notifications sent by the platform. If you are not satisfied with the results, citizens can also apply for a review or complain again.

Iii. Significance of Ningbo 12345 Public Complaint Platform

Ningbo 12345 public complaint platform is of great significance for promoting communication and interaction between the government and citizens. It can not only provide convenient and quick channels for citizens to reflect their problems, but also help government departments to understand the needs of citizens in time and optimize public services. At the same time, through the data analysis of the platform, government departments can also find the universality and regularity of the problem and provide reference for policy making and decision-making.

To sum up:

As a bridge between the government and the citizens, Ningbo 12345 citizen complaint platform effectively promotes the communication and interaction between the government and the citizens by providing convenient complaint channels, efficient problem handling and positive feedback mechanism. Citizens reflect problems and express their demands through the platform, and government departments understand citizens' needs and optimize public services through the platform. The establishment of the platform not only improves citizens' satisfaction and trust in government work, but also provides strong support for government departments' policy formulation and decision-making.

Legal basis:

Constitution of the people's Republic of China

Article 4 1 stipulates that:

People's Republic of China (PRC) citizens have the right to criticize and make suggestions for any state organ or state functionary; Any state organ or state functionary has the right to lodge a complaint, accusation or report to the relevant state organ for illegal or dereliction of duty, but shall not fabricate or distort facts to make false accusations or frame up.

For citizens' complaints, accusations or exposures, the relevant state organs must find out the facts and be responsible for handling them. No one can suppress it, and no one can retaliate.

People who have suffered losses due to the infringement of civil rights by state organs and state functionaries have the right to compensation according to law.