Why can’t I receive the verification code?

If you are using a vivo phone and some text messages cannot be received, you can troubleshoot according to the following methods:

1. Check whether a number blacklist has been set up in the interception of harassment messages

Enter the message APP--"circle icon" in the upper right corner--harassment message interception--blacklist management--number blacklist. If the number is added to the blacklist, incoming calls and messages will be intercepted

2 , check whether any third-party butler software has intercepted text messages

Some security management software will intelligently filter the received text messages. It is recommended to back up the data and uninstall the application. The list of these software generally starts with "XX Butler" " or "XX Security Assistant";

3. Please check whether you are just unable to receive text messages sent by Apple mobile phone

If you are just unable to receive text messages sent by Apple mobile phone, you can receive text messages from other mobile phones. The message sent may be because the mobile phone number has been bound to an Apple device before, and the other party sent iMessage instead of ordinary text messages. Please refer to Apple's official instructions to unbind your mobile phone number from Apple devices. Please follow Apple's official instructions for specific steps.

4. Check whether the content of the text message contains sensitive words, causing the mobile phone to be unable to receive it.

Ask the other party to use test text messages, such as sending: Thank you, etc., and check whether it can be received normally. If so, If received normally, it means that the previously sent text message may contain sensitive words.

If it cannot be restored through the above methods, you can enter the vivo official website--My--Online Customer Service--Scroll to the bottom--Online Customer Service--Enter manual customer service for consultation.