Classic quotes from telephone customer service

1. Empathy;

1) I can understand;

2) I understand your mood very well;

3) I understand why you can be angry. If it were me, I would feel the same as you;

4) Please don’t worry, I understand your mood very well, and we will definitely do it I will try my best to solve it for you;

5) If I encounter so many troubles from you, I will be in the same mood as you now;

6) If something like this happens, give me You have caused inconvenience, but we should face it positively, right?;

7) Yes, if I encountered so much trouble from you, I would also feel aggrieved;

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8) I understand your feelings very well, please rest assured, we will definitely verify it clearly and give you a satisfactory answer;

9) I really understand, please rest assured, we I must verify it clearly and then give you a reply;

10)? I can hear that you are anxious? I feel that you are a little worried and I can understand that you are very angry. Let me give you other suggestions. You Do you think I can feel your disappointment? What I can do to help you is that I can feel it. The situation and business have brought you unnecessary trouble;

11) If it were me, I would I feel the same way as you, it’s quite annoying;

12) Hello, I’m really sorry for causing you so much trouble. If I were you, I would also I will be very angry. Can you please calm down and give me a few minutes to explain the reason to you?

13) You are right, and I feel the same way;

14) We apologize for the inconvenience caused to you. Our feelings are the same as yours;

15) I can understand your mood and I will handle it for you immediately;

16)? Miss, do I really understand you?;

17) Yes, if I encounter such trouble as you, I believe I will feel like you now;

2. Being Attention;

18) Sir, you have been our customer for ** years;

19) You are an old customer who has supported us for a long time;

20) You are so familiar with our business, you must be our old customer. I’m sorry that we made such a mistake.

21) Mr./Ms., I’m sorry that the previous service failed you. If you have a bad feeling, our company attaches great importance to the opinions of customers. We will report your situation to the relevant departments as soon as possible for improvement;

3. Use "me" instead of "you" ?;

22) Did you confuse me? (Change to) I don’t quite understand. Can you repeat your question?

23) Did you get it wrong? (Change to) I think there may be a misunderstanding in our communication;

24) Have I made it very clear? (Change to) Maybe I didn’t explain it clearly and you misunderstood;

25) Did you understand? (Change to) Do you understand my explanation clearly?;

26) Ah, what did you say? (Change to) Sorry, I didn’t understand. , could you please say it again?;

27) Do you need? (Change to) I suggest? / Do you think this is possible?;

4. From the customer’s perspective Speak;

28) This is mainly to protect your interests;

29) If anyone can help you with such an important business, it will be of no benefit to you. Guaranteed;

30) I know you will understand. This is to ensure the rights and interests of loyal customers who are as important to our company as you;

5. How The mouth is the sweetest;

31) Sorry to trouble you;

32) Thank you very much for such a good suggestion, we will reflect it upward, because

With your suggestions, we will continue to make progress;

33) (When the customer is dissatisfied but does not pursue the case) Thank you for your understanding and support, we will continue to improve our services to satisfy you;

34) Sir, you are our old customer, of course we cannot live up to your trust?;

35) Actually, we are quite embarrassed to have caused you trouble this time. , we will record the situation you mentioned and feed it back to the relevant departments, so as to avoid the recurrence of the problem as much as possible?;

36) Thank you very much for providing us with this information, which will help Our service is better;

37) After you solve the problem this time, feel free to use it!;

38) Thank you for your support of our work, and I hope you will continue to do so in the future Support us!;

39) Thank you for your supervision of our services, which will allow us to do better;

40) Thank you for your support of our company, your feedback The suggestions will become an important reference for our company's future improvement work;

41) Thank you for your feedback to us, we will strengthen work training, and you are welcome to supervise our work at any time;

42) Thank you for your feedback. This issue has always been an issue that our company attaches great importance to. Currently, in addition to the manual desk, we also provide other channels. We also hope that if you have better suggestions, you can provide them to us. ;

43) Our company will continue to improve the situation you just reported, and we hope to provide you with better services after improvement;

44) Let you I'm really sorry for having such doubts and making you angry;

45) Thank you very much for your concern and support for us, we will improve it as soon as possible;

46) Your suggestions Very good, I agree;

47) Thank you very much for the valuable suggestions you have provided us. It is our company’s honor to have customers like you;

6. The art of rejection;

48) Ms.*, I can understand your thoughts, but I am very sorry that we cannot meet your specific requirements for the time being. I will first feedback the situation you encountered to the relevant departments, and then verify it. Would you like to contact you?;

49) What you said does make sense. If we can help you, we will do our best. If we cannot help you, please understand;

50) Although we are currently unable to handle or solve this matter immediately, what can I do?;

51) Thank you for your support of our company’s activities! Since many Customers are interested in participating, ** has been redeemed/the designated product is out of stock (sold out), please pay attention to future promotions;

52) Mr./Ms., thank you for your support of our company We are concerned about the XX business. At present, we have not obtained the latest information. It is recommended that you go to the website to find out first, or call us for consultation later;

53) Thank you very much for your attention. Now It has not been launched yet, please pay attention later;

54) Sir/Miss, thank you very much for your feedback. We will do our best to improve this issue, and we hope you can continue to support and supervise us. Thank you for your work!;

55)*Miss, I can understand your mood, so how do you want us to help you solve it;

56)*Mr., you are our Customers, we try to satisfy you as much as possible. This is our job requirement. Sorry, what you said does make sense. If we can help you, we will do our best. If we cannot help you, please understand;

7. Shorten the call;

57) Hello, in order to facilitate your understanding (memory), I will now send this content to you via text message (MMS), please pay attention to the inquiry ;

58) Because it involves a lot of content, I will send you a detailed information via MMS, okay?

8. How to make customers? Wait?; < /p>

59) Sorry for wasting your time;

60) "Reminder before waiting: Mr./Ms., please wait a moment, I will check for you immediately?;

61) Resume the call after waiting: Mr./ Miss, thank you for waiting. Have we checked it for you?/The result found for you now is ";

62) Please wait for a moment, it will be back soon;

63) Since querying data takes some time, I'm sorry to delay (your) time;

64) Thank you for waiting patiently;

9. Record content;

65) Could you please provide the specific situation (detailed address, time, phenomenon, etc.)? We will record it for you so that the technical department can inquire and handle it as soon as possible. Thank you for your cooperation!;

66 ) Thank you for your valuable opinions. We will record the opinions and report them to the relevant departments!;

67) I very much hope to be able to help you. Regarding this matter, our company will definitely have a dedicated person as soon as possible. Please feel free to help you handle it?;

68) Hello, sir! **It is now in the stage of popularization. It is because of your use that we know the shortcomings of the new business after its launch, which is very important. Thank you for promptly feedbacking this shortcoming to us;

69) This may be a mistake of our staff. We will report this issue to you immediately. Please rest assured that we will give you a satisfactory solution. Result!;

70) Sir/Ms., I agree with your proposal. I will record it and hope it can be implemented as soon as possible. Please pay attention! Thank you very much for your valuable opinions;

71) We are very sorry for the inconvenience caused to you. Please wait a moment and we will test it immediately, okay? If there is indeed a fault, explain to the customer: Thank you for reporting this situation to us, and we will report the fault to you immediately. Please try again later, okay?

72) We are very sorry for the inconvenience caused to you. This situation must be caused by a problem in some link. You can rest assured that if it is our company's problem, We will definitely be responsible to the end and give you an explanation;

10. Others

73) If you are not satisfied with my explanation, can you make your suggestions so that I can improve in the future?( When facing a deadlock with a customer);

74) Hello, your ringtone is very (sounding, special, good, personalized, etc.) (when you need to make an outbound call);

75) Your satisfaction is our pursuit, I wish you a sunny and good mood (when the customer expresses his gratitude to us for solving his problem);

76)? Please enter your password for verification , please listen to the prompt sound?, put the prompt sound at the end to serve as a reminder;

77) It doesn’t matter, I’m just worried that you will miss these discounts, and I will wait for you to have better suggestions next time/ When our company has other activities in the future, we will contact you again?;

78) Please rest assured that the business you requested has been successfully processed (cancelled)! Please rest assured that I have paid for your phone bill. You have checked and there is no problem! Please rest assured that the problem you reported has been recorded for you!;

79) Thank you for your suggestions;

80) Thank you very much for your patience. Wait;

81) Don’t worry, please speak slowly, I will try my best to help you;

82) Thank you for your criticism and correction, we will correct it in time and continuously improve our service level;

83) Thank you, this is what we should do;

84) We will contact the relevant departments with your concerns. Please leave your contact number and we will I will reply to you within * hours;

85) Maybe I didn’t explain it clearly enough, please allow me to explain it again;

86) Please tell me what kind of trouble you encountered, don’t worry , we will definitely try our best to help you;

87) Please tell us what you think, we are happy to listen to your opinions;

88) Sir/Ms., thank you very much for your Tell us in time if you encounter any trouble;

89) You are our credit

Very good customer, I will help you turn on your mobile phone and extend the call for 24 hours;

11. Conclusion

90) I wish you a happy life

91) I wish you a happy life You hit the jackpot!;

92) When the customer says he is driving, the closing sentence is: pay attention to safety on the road;

93) I wish you a prosperous business!;

94) I hope to have the opportunity to serve you again next time!;

95) Please be careful on the road;

96) I wish you a safe journey;

97) The weather is getting colder, remember to put on more clothes to keep warm;

98) It rains today, please remember to bring an umbrella when you go out;

99) Please have a happy weekend;

100) Have a pleasant journey;