Tong Yuan short message soymilk machine

Hello, the soymilk machine you bought has arrived. "

"How to use this soymilk machine? Is it good to use? "

Without saying anything, the courier brother began to help the customer debug according to the instructions until he made a cup of hot soybean milk.

Wang Xiaoqiang, the 33-year-old stationmaster of Tang Yuhang Road Station in Suning.cn, has learned how to assemble and use most household appliances in just two years as a courier. But when it comes to this, he is very embarrassed. "In fact, it's really nothing, it's all small things."

It takes an extra hour to deliver the goods.

Because I gave my customer a cup of soybean milk.

Wang Xiaoqiang, a native of Jiangxi, has been in Hangzhou for three or four years. He used to be an operator, and only came to Suning.cn the year before last to become a courier brother.

Talking about the delivery work in the past two years, Wang Xiaoqiang said with emotion, it is not easy, but he believes that the heart of serving customers wholeheartedly will build a bridge of communication and let customers feel their sincerity.

It was very hot that day. Wang Xiaoqiang drove his delivery truck full of Suning and delivered goods door to door. The hot sun outside the car and the sweltering heat inside the car made him sweaty.

After 1 1, Wang Xiaoqiang came to Yuhang Garden for delivery. The customer bought a soymilk machine. However, when Wang Xiaoqiang handed me the soymilk machine, the uncle who received the goods was a little skeptical. He ordered TV shopping. "It's very nice on TV. Is it easy to use? " I don't know how to use it ... "

Although I thought there were still many goods to be delivered, Wang Xiaoqiang immediately followed the instructions and carefully debugged them.

The machine is installed, the soybeans are soaked, and a cup of hot soybean milk is delivered to the uncle. At this time, 1 many hours have passed, and uncle showed a satisfied smile.

Sweaty Wang Xiaoqiang didn't even have time to eat lunch, so he sent the next one in a hurry. Although the last batch of goods was delivered at seven or eight o'clock in the evening, he said that he felt quite satisfied, "service comes first."

Send electrical appliances to the elderly

He helped install it, and he didn't forget to say a few words.

In Wang Xiaoqiang's view, only with more sense of responsibility and meticulous service can we get the most heartfelt recognition from customers.

Every time he sells small household appliances, he will enthusiastically ask if he wants to help install and debug them when he meets older customers. "Young people usually install it themselves, and older customers may sometimes have a little difficulty. I think we should help. "

Last winter, Wang Xiaoqiang was still in the former site of Bijing Road in Yuhang. A customer bought a heater for his parents, so don't call the scene. I hope it will be delivered the same day.

That address is in the small village at the junction of Yuhang, Lin 'an and Fuyang, and that time was just after the Double Eleven, and the parcel volume was huge. Every dispatcher on the site will deliver it to 10 pm every day.

This heater, the last bus to the station, is already 8 pm.

Wang Xiaoqiang hardly hesitated, got on the delivery tricycle and set off. "I didn't think much at the time. I felt that the old man was looking forward to it and had to send it quickly."

After more than 40 minutes, I arrived at Lengshan. "It was an old woman who opened the door for me." Wang Xiaoqiang moved the heater into the house, helped to assemble it, and taught grandma to use it and adjust the temperature.

When he left, Wang Xiaoqiang still felt uneasy and said a few words: "Grandma, remember to unplug this heater after you don't have to turn it off."

It was midnight 12 when he got home that day. Five hours later, he will go to the site to start a new day's delivery.

The monthly shipment exceeds 4500 pieces.

Learned the assembly and use of most household appliances.

It is precisely because of this concept of serving customers more, Master Wang sends more than 4,500 pieces every month, nearly twice as many as other couriers!

Every morning, he will arrive at the construction site first. As soon as the goods arrived, he immediately sorted out the inventory and arranged the delivery area and quantity for everyone. He will explain the safety matters to the courier every day. "It doesn't matter if you slow down, the key is to deliver it safely."

Although he is already the stationmaster, he personally delivers goods almost every day, especially home appliances. In case of large areas or remote areas, Wang Xiaoqiang will drive them personally.

The distribution range of the site is 20 kilometers in diameter, and there are 20 or 30 communities, many of which are very large. Express trucks can only stop at the door and push carts from one household to another. Wang Xiaoqiang often has no time for lunch, so he has to be busy until five or six o'clock.

Assemble and order air conditioning fans for retired workers in gas compressor factory, and he helps to install them; The customer bought a laptop, and he helped tell him how to use it. Customers have questions about using household appliances, and he also patiently answers them. Fans, wall breakers, juicers, toasters, electric ovens, soymilk machines, oilers, dryers ... Because he often helps customers assemble household appliances, Wang Xiaoqiang has almost become an electrical expert.

"I feel very satisfied when customers express their gratitude," Wang Xiaoqiang said. What I appreciate most is customers' understanding. "Professional service, reliable commitment and trust" is his belief.

Seeing that the Double Eleven is coming, Wang Xiaoqiang said that they have already started preparing for the event. Come on!

The work of courier brother is very hard, all year round, but Wang Xiaoqiang said that he is used to such hard work and has no big goals. He hopes that his youngest son can stay with him and receive a good education in Hangzhou.

There are many courier brothers, and there are many stories about courier brothers!

The first Express Brothers Festival, co-sponsored by qianjiang evening news and Zhejiang Postal Administration, co-sponsored by qianjiang evening news and Cainiao Wrapping, and co-organized by Zhongtong, Tong Yuan, Baishi, Dayun, Shentong and Suning.cn, is under way.

"It has been raining these days, and some parcel boxes are inevitably wet, and the delivery speed is a bit slow, but many people have not complained and told us that they have worked hard." A little brother told the qianjiang evening news reporter, "I guess it must be because of the little brother's life. Thanks to qianjiang evening news's Little Brother Day, let everyone give us more understanding. "

The whole city is looking for Little Brother Day to pass on a better life. Next, we continue to broadcast the style of my younger brother. Also welcome the courier brother to recommend himself in the message, or break the news to us. We will help you climb the wall. At the end of 10, we will select the ten most elegant courier brothers and send them surprise eggs, so stay tuned.

This article is an original work by qianjiang evening news. Without permission, it is forbidden to reprint, copy, extract, rewrite and disseminate the copyright of all works on the network. Otherwise, this newspaper will pursue the legal responsibility of the infringer through judicial channels.