The correct process of complaint against telecommunications by the Ministry of Industry and Information Technology

The correct procedure for the Ministry of Industry and Information Technology to complain about telecommunications is as follows:

1. Collect evidence: Before you complain to the Ministry of Industry and Information Technology, you need to collect relevant evidence to support your complaint. This can include call records, SMS records, contracts, payment vouchers, etc.

2. Contact the telecom operator: First of all, you should try to contact the telecom operator directly, explain your problems and seek solutions. You can call the customer service hotline or go to the local telecom business hall.

3. Submit a complaint: If communication with telecom operators fails to solve the problem, you can submit a complaint to the Ministry of Industry and Information Technology. You can make a complaint in the following ways:

Fill in the online complaint form in official website, Ministry of Industry and Information Technology;

Call the complaint reporting telephone number of the Ministry of Industry and Information Technology;

Go to the local industry and information department to make a written complaint.

4. Provide detailed information: In the process of complaint, you need to provide detailed information, including your contact information, the specific problem of complaint, relevant evidence and the way you want to solve it.

5. Waiting for handling: Once you submit a complaint, the Ministry of Industry and Information Technology will investigate and handle your complaint. They may contact you for more information and negotiate a solution with the telecom operator.

6. Complaint follow-up: You can follow up after the complaint to know the progress of complaint handling. The Ministry of Industry and Information Technology will provide the complaint acceptance number or inquiry system, through which you can know the situation of the complaint.

The complaint method is as follows:

1. Telephone complaint: You can call the Telecom User Complaint Acceptance Center of the Ministry of Industry and Information Technology at 1238 1 to make a complaint. When calling, please prepare your personal information and complaint content so that the staff can better understand your situation and handle it. /2. Online complaints: Complaints can also be made through the online complaint platform of the Ministry of Industry and Information Technology. On the platform, you need to fill in a detailed complaint form, including your personal information, complaint object, complaint content and so on. After submitting the complaint, the Ministry of Industry and Information Technology will handle it and give it back to you.

To sum up, as users, we should actively safeguard our rights and interests and promptly complain about the improper behavior of operators. At the same time, we should also understand the difficulties of operators and try to solve some minor problems through consultation with operators.

Legal basis:

Provisions on handling reports of illegal acts in the field of telecommunications

essay

When handling reports, the competent telecommunications authorities should follow the principle of statutory authority, take facts as the basis, take the law as the criterion, and handle them fairly, justly and efficiently.

Article 4

The report shall be handled by the Communications Administration of the place where the reported illegal act occurred; Where laws, administrative regulations and departmental rules provide otherwise, such provisions shall prevail.