It is illegal to turn off the phone. How to deal with it?

It is a safety measure for the public security bureau to freeze personal mobile phone numbers and cause downtime. In this case, the mobile phone number holder can call customer service or go to the operator's business hall to determine whether it is in this shutdown state. Its shutdown status shows that you can only dial the operator's customer service phone, and other numbers cannot be dialed or answered. Short messages, including those of operators, cannot be sent or received, and the network is disconnected, but the signal is full.

If I haven't done anything illegal, I will usually unlock it automatically, so don't worry. You can contact the operator first to ask about the situation. If the operator can't reply, you can contact the public security organ to ask about the specific situation. If you are really suspected of violating the law or telecom fraud, you must accept the corresponding treatment. If it is not suspected of breaking the law, you can request to terminate the shutdown.

Downtime refers to the suspension of mobile phone service, and users can't use all services such as telephone, SMS and Internet. There are generally two kinds of downtime. One is that the user actively applies to the operator to suspend the mobile phone service by reporting the loss or stopping the phone number. The other is that the communication operator serves the user's mobile phone when the balance of the user's mobile phone account is zero or the given credit line has been consumed.

Now the Ministry of Industry and Information Technology strictly controls communication, and some mobile phones will be turned off when calling, which is an illegal operation. This is because the mobile phone number is blocked. The first time, you can bring the relevant documents to the business hall to unblock it, and the second time, it will be permanently banned. Operators will not block users' mobile phone numbers for no reason. Frozen numbers usually involve the following reasons:

First, it was maliciously marked and complained. That is, when a user complains by phone, it is good to find the business hall to unseal it. When making a phone call, the attitude is correct and the words are appropriate.

The second is high-frequency exhalation. I used to call a customer, and the other party always received a phone call. Now as long as you dial out, whether it is a wrong number or an empty number, you can count it as one. Many local industries have been banned from making dozens of phone calls, which is seriously limited. In a real sense, when a telemarketing call makes 40-60 calls every day for 2-3 days in a row, it will be directly classified as a high-frequency abnormal state and then blocked.

legal ground

Article 32 of the "Regulations on Telecommunications" stipulates that if a telecommunications user complains about the barriers to telecommunications services, the telecommunications business operator shall repair or transfer it within 48 hours in the town and 72 hours in the countryside from the date of receiving the complaint; If it cannot be repaired or transferred on schedule, it shall promptly notify the telecom users and waive the monthly fee during the obstacle period. However, it is not excluded that the telecommunications service is blocked due to the dryness of the telecommunications terminal equipment.