Because the factory in Shanghai was closed and could not go to work, the customer's goods could not be delivered on time. How to write a letter to a customer?

During this period, due to the impact of the epidemic, delayed delivery is a major problem faced by foreign trade practitioners. So today, I will write down the email reference and the words about delayed delivery for your reference.

Because of COVID-19, we are still on holiday. I said, "In order to better control and prevent the spread of the epidemic, the government postponed the holiday to 10. It is possible to delay again at present. "

I'll let you know as soon as there is new progress. Or it could be good news. So don't worry too much and don't judge, wait for my news. To sum up, it is to analyze customers first, then analyze our situation, then make a judgment, then put forward solutions and guidance, and finally achieve the expected results.