Have you ever met a Sanya duty-free shop agent who only earns points and then doesn't deliver goods?

In one case, Sanya buys duty-free goods and earns points before delivery.

(1) Tourists arrive at the airport pick-up point on time but don't arrange the goods, which makes the queue as long as three hours! Explain that the efficiency is extremely low; (2) The tourists didn't mention the goods leaving the island. Sanya Duty Free Shop did not take the initiative to contact tourists and tell them how to apply for mailing. Instead, tourists need to call customer service to know how to apply for mailing. The customer service has been busy, indicating that the service is poor; (3) Tourists can't inquire about their own application approval process, and there is no SMS or email to inform the approval process and results, which shows that the function of mailing program is very backward and imperfect; (4) Sanya Duty Free Shop actually needs 2 1 working day to approve the mailing application. Such a long approval time even exceeds Haitao, and August is already 1! During the period, I contacted customer service many times and didn't get a satisfactory answer! The complaint is fruitless! (5) I hope Sanya Duty Free Shop will give visitors an answer to the problem! Finally, I hope leaders at all levels in Sanya can pay attention to this issue. After all, such a big tourist city brings such a bad experience!