Speech on high emotional intelligence with 90% turnover rate in beauty salons

Speech on high emotional intelligence with 90% turnover rate in beauty salons

Win the trust of customers with "care"

Caring can make the relationship between beauticians and customers soar. List a summer scene, the sun is 40 degrees, and customers have just arrived.

At this time, the sales champion saw it and immediately stepped forward and said, "Hello, it's so hot outside. Let's sit here and have a rest, and then hand over the watermelon or mineral water in the shop. Don't neglect a small reception process. This action is enough to keep customers in the store and then use temperature as a topic. " Look, the weather is really bad recently. You can recommend summer programs from July to September.

Three words bring customers closer.

Compliment the customer's clothes. Your collocation today is very beautiful, especially your temperament. What cosmetics do you use today? The makeup looks like natural skin, which makes the day just right.

Praise the customer's skin. "Your skin is very good. You usually use that product. It's well maintained, but it's a little dull. A little brighter skin color would be even more beautiful! " Today is the day to make one. ...

Praise the customer's figure. You often exercise. Your figure is well managed and looks good with any clothes.

Cut into customer trust with "topic"

I have seen a high-end shop. When customers enter the store, they will not be allowed to accept consultation, settlement and transaction alone. A set of processes is flowing. I noticed their conversation, just like chatting with friends, without pushing the project abruptly.

They will collect customers' information according to the previous conversation, and then choose the topics that customers are interested in from the collected information to cut into which customers are returning from tourism, what hobbies they like to eat, whether to pay attention to news, skin care needs and so on. As long as the communication interest of customers is aroused, customers will take the initiative to communicate with you.

How to "close" the distance between customers

Speaking is an art.

How to speak can attract customers' love.

High EQ communication can close the distance with customers and make what you say sound good.

Everyone likes to hear what they like.

For example, the customer sent a circle of friends with children.

You can praise the customer's children or praise the customer through the children, so don't praise the customer. It is easy to facilitate the transaction when the distance is close. Next, I'll give you three examples of praising customers and keep them in case you don't need them.

Cut into customer trust with "help"

Help is reflected in the small details of the service.

All customers will really feel that this service is thoughtful and willing to close the service industry. All transactions are based on trust. For example, when customers arrive or leave the store, they have many items. At this time, we must take the initiative to move forward.

When the customer arrives at the store, "Sister, I'll carry it for you and put it in the locker for you. Where was your car when the customer left the store? " Help is also part of the service.