How to deal with the prompt "Your account has suspicious transactions" when logging in to the mobile banking of China Everbright Bank?

When logging in to mobile banking, you are prompted "There are suspicious transactions in your account" because there are suspicious transactions in your account. According to the relevant regulations in document No.261of the People's Bank of China, I need to bring my valid ID card to drive at any counter of our bank to verify my identity. If China Everbright Bank finds suspicious transactions, it will be very troublesome. Be sure to call customer service in time to communicate. Generally speaking, as long as it makes sense, it won't cause too many problems. I hope everyone can know this. At the same time, it should be noted that no matter what banks have very strict standards for our large-value capital transactions, I hope you will think twice before you do so.

1. How long has the bank card transfer been frequently frozen and automatically unfrozen?

If the bank card is frozen due to frequent transfer, it can be unfrozen immediately, but we need to submit an application for unfreezing ourselves. If we have frequent transactions, the banking system will recognize it, and if there is suspicion of money laundering, the card will be frozen. However, the bank will send an abnormal transaction reminder message to the cardholder. We just need to reply to the bank's SMS reminder or call the bank's customer service hotline to explain the reason.

If the situation is serious, it is necessary to bring valid identity documents to explain the reliable reasons for the daily trading of funds to the bank, and it is best to submit relevant materials such as trading contracts and invoices. After the audit, if it is determined that there is no violation of the trading code of conduct, the bank will immediately unfreeze us.

Day trading is regarded as money laundering because some people who engage in illegal usury and gambling will have frequent bank flows, which becomes a feature of money laundering. Many criminals often use multiple bank cards to transfer money frequently, changing their illegal property from form to legal property.

2. How can I find out why the bank card is frozen?

Under normal circumstances, after the bank card is frozen, there will be an online banking or mobile banking prompt, and the payment cannot be completed. However, the reason why the bank card was frozen cannot be directly found online. The only way to find out why the bank card is frozen is to go directly to the bank's business outlets or call the bank's official customer service number for consultation. If the user still has economic disputes, it is not excluded that the court freezes the bank card account, and the reason for the freezing can be inquired through the judicial organs.

3. What should I do if my credit card status is abnormal after I get it?

Generally speaking, if this is the case, it means that your credit card has not been activated. After getting the credit card, you need to bring your ID card and credit card to a nearby business outlet for activation. At this time, you need to prepare a lot of things, such as copying your ID card, both the front and back, and your credit card. Then you need to write down the application guarantee and date of the credit card according to the instructions and submit it to the bank staff. Then they will review the information for you. After entering the password, check the signature carefully, and then check it electronically. It's basically over after confirmation. At the same time, you can also ask the relevant staff about the overdraft limit and monthly repayment date of your credit card.

4. Why is the credit card display status of China Everbright Bank abnormal?

If you just applied, there is generally no big problem in this case. The abnormal display status is because you haven't received the credit card yet. Then, within 15 days after you submit the information, you will be notified by SMS at the bank meeting. If you want to check the progress of the credit card, you can log in to the credit card website with your ID number or call customer service. This is the most direct, effective and quickest way.