How to complain about the courier

1, telephone complaint, this needs to call the courier company, but it is much more useful than e-commerce complaint. Because most courier companies' e-commerce complaints are piece rate, while telephone complaints are measurement. You can complain about this by searching the official phone number of the courier company. For example, ZTO Express is 953 1 1.

2. Explain the situation in person at the delivery point and let them handle it. This method may not work. If it is a delivery problem, they will give it to you directly when you go. If the complaint against the courier is still valid, find their boss.

3, you can find media supervision or call the police. Of course, this method is limited to serious problems, otherwise it will waste your time.

4. Contact the courier and explain your needs. If you think that the courier has not done a good job, you can ask him to fulfill his due obligations according to the service regulations, including slow delivery, and you can tell him without coming to the door. After all, it's not easy for others. Let's talk to him first. If you can't solve it, you can find another way.

Finally, if you can't complain, you'd better find local influential newspapers and TV programs to expose this matter, and you'd better call the general customer service phone of the courier company more often. Bear with small things, just don't use this express next time.