How does Guizhou Mobile Fufen exchange phone bills?

Shenzhouxing customer blessing feedback activities

I. Activity time: 2011March 10 -20 1 1 year/February 3 1 day.

3. Participants: Shenzhouxing brand customers (except rural telephone, mobile phone and TD landline customers).

Four. Content introduction: From 20 1 1, Shenzhouxing customers can get 1 bonus for every1yuan spent, and every 60 bonus points can be converted into telephone charges, which is equivalent to 0.0/kl for every1bonus point. After 10 days of each month, you can query the blessings of last month, that is, after 10 days of March, you can query the accumulated blessings of February and 1 and February.

Verb (abbreviation of verb) points scoring rules: customers' points consist of two parts: consumption points and reward points.

1, consumption blessing

Consumer blessing refers to the blessing of giving back according to the "total cost" of the customer's phone bill in the current month. You get a bonus for every dollar you spend, and no bonus for less than one dollar. The accumulated consumption blessings of the current month are called "monthly consumption blessings", the accumulated consumption blessings of each month of that year are called "annual consumption blessings", and all consumption blessings are called "total consumption blessings".

Step 2 Return the blessings

Reward blessing refers to the blessing given to customers from time to time, and the specific rules are formulated according to marketing activities.

Validity period of intransitive verb bonus: according to the principle of three-year rolling liquidation. For example, if the integral generated from 20 1 1, 1 to12,31is not exchanged at 20 13,12,31

Seven, the blessing of qualification: Shenzhouxing customers do not need special application as long as they spend online.

When a customer redeems, the redeemed points are called "redeemable points" and the remaining points are called "redeemable points".

Eight, after the change of identity:

1. Transfer of the same brand: after the customer transfers the same brand, all the benefits in the original account will be transferred to the new customer account.

2. Shutdown (including overdue shutdown and application for shutdown) or account cancellation by appointment: Fufen account is frozen and customers cannot exchange prizes.

3. Initiation and cancellation of account cancellation: the payment account is unfrozen, and the customer can participate in the payment exchange business again.

4. Active account cancellation and overdue account cancellation: After the customer cancels the account, the balance of the payment account will be cleared.

5. Disassembly and reassembly: After disassembly, the balance of Fufen account will be cleared, and after reassembly, Fufen will be recalculated according to the customer's reassembly date.

6. Brand switching: After the brand of Shenzhouxing was changed to global brand and M-Zone brand, all the benefits were cleared. Shenzhouxing brand changed to Shenzhouxing brand.

Nine. Fufen Inquiry \ Communication Channels and Methods:

1, SMS inquiry: send SMS "202" to 10086. Ask about the general blessing.

Send the short message "203" to 10086. Inquire about redeemable blessings.

2. Online business hall inquiry: visit the website of www.gz.10086.cn/to inquire about redemption of Shenzhouxing Fufen.

3.IVR: Customers can hear the announcement of blessing by dialing 10086 with this machine.

4.WAP business hall: Log in to the website wap.gz.10086.cn with your mobile phone to inquire about the blessings.

5. Self-service terminal inquiry: You can inquire about and redeem Shenzhouxing blessings in the self-service terminal interface.

X. criteria for exchanging blessings:

Shenzhouxing customers exchange phone bills according to the principle of 60 points 1 yuan, which is equivalent to 0.0 167 yuan per point, and less than 60 points cannot be exchanged.

Special note: Shenzhouxing Fufen belongs to provincial Fufen feedback, and products cannot be exchanged in integral mall.