Owner satisfaction survey

Question 1: Owner satisfaction refers to the owner's satisfaction with the services listed in the property management company list. Let me give you an example.

Owner satisfaction questionnaire

Integrated management service

1. Do you think it is necessary for the person in charge of managing this community to hold the post qualification certificate of property manager issued by the Ministry of Construction?

A: This is necessary. B, that's not necessary C, it's okay. Take good care of it.

2. Are you satisfied that ×× Property requires all management service personnel to wear dress codes, signs, codes of conduct and enthusiastic service?

A, satisfaction B, dissatisfaction

Do you know that we have a 24-hour service complaint telephone number? (××××××××)

A, I know B, I don't know C, I know this phone number, but I didn't know it was a 24-hour service.

4, xx property regulations daily work should be recorded, and set up a multi-level inspection system, do you think this is good?

A, good b, bad c, it doesn't matter.

5. After routine maintenance, XX Property requires to fill in the maintenance form. Have you filled it out?

A and B have been filled in, C has not been filled in, and the property has not been repaired.

6.XX Property has also established a set of relatively complete files for each owner, including decoration and household information. Do you think this is necessary?

First, this is necessary. It's not necessary. C, it doesn't matter

7. Do you think it is reasonable for XX property to conduct an owner survey at least once a year?

A, reasonable b, unreasonable c, others

8. We will make home visits to the opinions and questions raised in this survey. Would you like to accept my interview?

A, willing B, unwilling C, it is best to use other methods.

② Indoor cleaning service

1. Are you satisfied with the indoor cleaning of XX property?

A. Satisfied B. Satisfied C. Not satisfied D. Not satisfied.

2. At present, the property cleaning service of XXX is subject to the national first-class standard. According to this standard, what do you think of the cleanliness of the cleaning service?

A, very dirty B, dirty C, average D, clean E, very clean

Comments or suggestions

A, clean the corridor (including basement) once a day; B, mop the corridor (including basement) once a week; C. Wipe the stairs, handrails and windowsills once a month; E, collect public garbage once a day; G, wipe the intercom door three times a week; H, once a week, mop the stool in the activity room/garden with water.

(3) Order maintenance service (doorman)

At present, 1, ×× property strictly controls the entry of outsiders, small vendors and idlers. Do you think this has affected your normal life?

A, if it has influence, it should be released freely. B, if it has no influence, which is safer? C, it is a little troublesome, but it is acceptable.

2. In order to ensure the safety of motor vehicle parking in the community, foreign unlicensed vehicles are not allowed to park for a long time at present. Do you think this is reasonable?

A, reasonable b, unreasonable c, others

3. Do you think it is necessary for XX Property to send someone to check the fire hydrant once a month?

First, this is necessary. there's no need

4. Do you think it is necessary for XX property to inspect the safety warning signs in the community every week?

First, this is necessary. there's no need

(4) Service level of outdoor sanitation and greening

1, XXX residential area should clean septic tanks twice a year. Do you think it's appropriate?

A, suitable b, unsuitable c, as long as it meets the national requirements.

2. The outdoor roads in the residential area are cleaned once a day and patrolled twice. What do you think of the cleanliness?

A, very clean B, clean C, dirty D, very dirty

3. Do you think it is appropriate to clean and disinfect the secondary water tank twice a year in XX Community?

A, suitable b, unsuitable c, as long as it meets the national requirements.

4. Are you satisfied with the overall greening of XX community?

A, satisfaction B, comparison

Satisfied with C, not satisfied with D, dissatisfied

Do you think the trees and shrubs in the community are trimmed in time?

A, timely b, untimely c, other

6. What do you think of the sanitary condition in the green space of the community?

A, very good B, average C, not good

⑤ Water and electricity maintenance

1 and ×× community have equipment accounts to record the maintenance and update of equipment. what do you think?

Is it necessary?

First, this is necessary. It's not necessary. C, it doesn't matter

2. Every property service person in 2.XX community has the obligation to inspect and inspect the surrounding environment of the community, such as service roads, doors and windows. Do you think this patrol is in place?

A, in place B, not in place C, it doesn't matter.

3. During the heating period, the property in the heat exchange station shall be assigned to be on duty for 24 hours, and the equipment operation shall be inspected and recorded every two hours. Are you satisfied with this arrangement?

A. Satisfied B. Dissatisfied C. In line with the country ... ";

Question 2: How to do a survey of property customer satisfaction? If we want to conduct a property customer satisfaction survey, we must first design a qualified look-up table. If the questionnaire design is simple, it can be completed with traditional office software, such as Excel or Word. But if you want to edit the property customer satisfaction questionnaire more simply, you'd better use a professional research platform, because it integrates delivery, recycling, statistical analysis and other functions.

When designing the questionnaire of property customer satisfaction by using the system of network platform, you only need to follow the relevant tips above. After creating a blank questionnaire, fill in it according to the above columns, the title and introduction of the questionnaire, choose the format, and then start designing the theme and setting the answer options.

It is worth noting that the satisfaction is slightly different from other surveys. If you want to get more detailed analysis results, you'd better get more detailed answers. You can set more options than just satisfaction, average and dissatisfaction, so the answers you get are very general and almost meaningless.

Hope to adopt

Question 3: How to do a survey of property customer satisfaction? If we want to conduct a property customer satisfaction survey, we must first design a qualified look-up table. If the questionnaire design is simple, it can be completed with traditional office software, such as Excel or Word. However, if you want to edit the property customer satisfaction questionnaire more simply, you'd better use a professional research institution, because it integrates the functions of delivery, recycling, statistical analysis and so on.

The survey can be conducted in two forms: online survey and telephone interview. This survey reminds you that satisfaction is slightly different from other surveys. If you want to get more detailed analysis results, you'd better divide the answers into more detailed options. You can set more options than just satisfied, average and dissatisfied, so the answer you get is very general and almost meaningless.

Question 4: How can property management companies improve the satisfaction of owners? In the property management industry, owner satisfaction is an important evaluation index to evaluate the level of property management and service quality. In order to improve the service quality and see through the connotation of satisfaction, it is necessary for us to decode and analyze the owner's satisfaction. 1. Satisfaction and satisfaction Satisfaction and satisfaction are two different concepts, and satisfaction represents the owner's approval attitude towards a specific service event, link or service system. Its essence is the relative psychological feeling between distinction and "dissatisfaction". Satisfaction is an evaluation index of satisfaction, which describes the owner's satisfaction with one of our special services or system services. Its essence is to show the quantitative value of service satisfaction. Through the above analysis, we must make clear the space and qualitative essence of satisfaction and satisfaction. Satisfaction represents the attitude of the owner, and satisfaction represents the degree of satisfaction of the owner. Satisfaction is the basis and process of satisfaction, and satisfaction is the result of satisfaction with all service links. Only by making everything satisfactory to the owners can we get higher satisfaction. The significance of understanding this problem is that we must emphasize the satisfaction of the implementation process, not the satisfaction of the survey results. Property management service is a very specific and fine service process. Only when all employees are aware of this principle can they pay attention to the fineness of service in their daily work and raise the pursuit of general satisfaction to the pursuit of satisfaction. In the face of service matters, we should pursue the deep psychological satisfaction of the owners from the professional and professional levels, so as to improve the satisfaction of the owners. Second, decode the satisfied feature space (1), the satisfied stage and the unsatisfied persistence. The owner's satisfaction attitude has the characteristics of stages, and the dissatisfaction attitude has the characteristics of persistence. Owners living in residential areas can personally experience the benefits or disadvantages brought by residential property management. Because the service of the management office is unstable or has the characteristics of stage strength, the owner's sense of spiritual benefit also has the characteristics of stage; On the other hand, because the owners have lived in the community for a long time, they quickly forget what they are satisfied with, but remember what they are not satisfied with, so the psychological state of dissatisfaction with the service of the management office is long-standing, which makes the owners' dissatisfaction have a long-term and persistent feature. From the point of view of psychological reaction, the survey of owners' satisfaction with property services always exists between temporary satisfaction and continuous dissatisfaction. Even if you are satisfied with one of the survey items, it does not mean that he is satisfied with 100% before or after your survey. Therefore, the owner's satisfaction attitude is a helpless temporary response. In the master's mind, when he answers "satisfaction", in fact, the emotion of "dissatisfaction" exists in psychology at the same time. The significance of analysis from this angle is that when we provide property management services for owners, we can objectively understand the relationship and contradiction between temporary satisfaction and continuous satisfaction of owners, rather than just deliberately pursuing the service ideological basis of temporary satisfaction improvement, and understand that real estate and property management are in an infinite psychological state facing owners' services. We should avoid the pursuit of temporary satisfactory service features and pursue the new space of continuous satisfaction of owners with a continuous viewpoint. Only in this way can we have the motivation to innovate and improve. (2) The survey data of dynamic satisfaction and static dissatisfaction are only relatively objective results, but they are not the only results. From a dynamic and static point of view, the so-called owner satisfaction is not static, and there are many factors that cause changes, usually due to changes in time, mood and demand. For example, even if you conduct a survey in a sample of the same owner group, when you change the survey time, the survey results in the morning and evening will be different; The survey results at the beginning and end of the month are also different; The survey results in the first half of the year are different from those in the second half. This is because the psychological characteristics of the owners change due to the changes of time and emotional factors; On the other hand, the owner's service demand is also dynamic, so the owner's satisfaction with the service of the management office is also dynamic. Judging from the static psychology of owners, the relatively solidified thoughts and emotions of owners are not satisfied with real estate and property services, but dissatisfied with their services. Therefore, the owner's conventional psychological state is static dissatisfaction. Understanding the dynamic satisfaction and static dissatisfaction of the owners is very meaningful to guide our work. The dynamic satisfaction characteristics of the owners require us to find the dynamic service needs of the owners from the perspective of "chasing" in our work, and to generate a sense of urgency with extreme time, emotions and emotions, so as to maintain the dimension ... ";

Question 5: How to make 20 16 residential quarter owner satisfaction statistics for property customer satisfaction survey?

Dear owners,

Hello! In order to continuously improve the service quality of residential property management, we very much hope to know your true feelings about various services in our property services. Please tick "√" in the option that you think is most suitable. This statistical table is our company's survey on "20 15 * * residential area owner satisfaction", which will serve as the basis for our company to improve residential property management in the future. Your true answer is very helpful to our work. Thank you very much for taking the time to fill out this form!

1. Integrated management services:

1) Are you satisfied with the service personnel's dress, dress code, code of conduct and service enthusiasm?

Very satisfied, satisfied, basically satisfied, generally dissatisfied, very dissatisfied.

2) Are you satisfied with the 24-hour service telephone number and the staff on duty in the property service center?

Very satisfied, satisfied, basically satisfied, generally dissatisfied, very dissatisfied.

3) Are you satisfied with the complaint handling?

Very satisfied, satisfied, basically satisfied, generally dissatisfied, very dissatisfied.

2. Cleaning services:

1) Are you satisfied with the working attitude of the cleaning service personnel?

Very satisfied, satisfied, basically satisfied, generally dissatisfied, very dissatisfied.

2) Are you satisfied with the sanitary condition of the roads in the residential area?

Very satisfied, satisfied, basically satisfied, generally dissatisfied, very dissatisfied.

3) Are you satisfied with the sanitary condition of the corridor in the residential area?

Very satisfied, satisfied, basically satisfied, generally dissatisfied, very dissatisfied.

3. Order maintenance service:

1) Are you satisfied with the parking order of vehicles in the community?

Very satisfied, satisfied, basically satisfied, generally dissatisfied, very dissatisfied.

2) Are you satisfied with the night patrol density and patrol route of community security?

Very satisfied, satisfied, basically satisfied, generally dissatisfied, very dissatisfied.

3) Are you satisfied with strictly controlling the entry of foreign vehicles, foreign personnel, small vendors and other people in the community?

Very satisfied, satisfied, basically satisfied, generally dissatisfied, very dissatisfied.

4. Outdoor greening services:

1) Are you satisfied with the overall greening of the community?

Very satisfied, satisfied, basically satisfied, generally dissatisfied, very dissatisfied.

2) Are you satisfied with the sanitary condition of the green belt in the residential area?

Very satisfied, satisfied, basically satisfied, generally dissatisfied, very dissatisfied.

3) Are you satisfied with the pruning of community greening?

Very satisfied, satisfied, basically satisfied, generally dissatisfied, very dissatisfied.

5. Maintenance service category:

1) What is your overall evaluation of the current maintenance service?

Very satisfied, satisfied, basically satisfied, generally dissatisfied, very dissatisfied.

2) Are you satisfied with the service attitude of the property maintenance service personnel?

Very satisfied, satisfied, basically satisfied, generally dissatisfied, very dissatisfied.

3) Are you satisfied with the timely rate of on-site maintenance of property maintenance service personnel?

Very satisfied, satisfied, basically satisfied, generally dissatisfied, very dissatisfied.

4) Are you satisfied with the maintenance of public facilities and equipment in the community?

Very satisfied, satisfied, basically satisfied, generally dissatisfied, very dissatisfied.

6. Others:

1) Are you satisfied with the entertainment activities in the community activity room at present?

Very satisfied, satisfied, basically satisfied, generally dissatisfied, very dissatisfied.

2) Are you satisfied with the overall service of our hotel?

Very satisfied, satisfied, basically satisfied, generally dissatisfied, very dissatisfied.

3) Other suggestions or opinions?

Exodus: Do you think it is convenient to pay the property fee?

What kind of ... "";

Question 6: What does the property satisfaction survey report contain? It depends on what you do. There are many kinds of properties, and residential property is just one of them. There are also office buildings and shops and so on. You can discuss a survey report with the customer service staff in combination with your specific work. It is based on what services you have provided to the owners. Do a survey.

Hope to adopt. Thank you.

Question 7: Which companies conduct property satisfaction surveys? After decades of reform and opening up, China has formed a number of powerful market research institutions, each with its own research system and expertise, and its research projects are also different. Taking Hui Research as an example, the surveys that can be conducted include property satisfaction survey, real estate market survey, market positioning survey, consumer behavior survey, customer satisfaction survey, sales channel survey, brand survey, advertising test survey and product test.

According to your market situation and product characteristics, we suggest that you choose a research institution suitable for you through comparison. If you don't know much about these institutions, we suggest that you go to Fang Hui for research first, and communicate with the staff to determine the research type and research scheme suitable for you.

Question 8: The community should investigate the satisfaction of the owners. How many people should be investigated? Does the country have relevant regulations? What is the specific ratio? Of course, it is to investigate the residents of the whole community. It seems pointless to investigate several people.

Question 9: How to write a summary report on the property customer satisfaction survey on the importance of service, safety and management?

There is no model essay.

The following contents are for reference.

Mainly write down the main work content, how to work hard and the achievements, and finally put forward some rationalization suggestions or new direction of efforts. . . . . . .

Work summary is to let the superior know what contribution you have made and reflect the value of your work.

So you should write a few points:

1, your understanding of the position and work 2, what did you do specifically?

3. How do you work hard and what things have you solved with your brain? Even if it's nothing, write something difficult. How do you solve these problems through hard work?

4. What abilities or knowledge do you need to improve in your future work?

5. The superior likes people who take the initiative to work. You should be prepared for everything at work, that is to say, the preparations in advance are as follows for your reference:

Summary is a comprehensive and systematic overall evaluation and analysis of the situation over a period of time, and analyzes achievements, shortcomings and experiences. Summary is a kind of applied writing, which is a rational thinking about the completed work.

Basic requirements of summary

1. The summary must have an overview and description of the situation, some simple and some detailed.

2. Achievements and shortcomings. This is the main content of the summary. The purpose of summing up is to affirm the achievements and find out the shortcomings. What are the achievements, how big they are, how they were achieved, and how they were achieved; How many shortcomings there are, in what ways, and how they came about, should be clearly written.

3. Lessons learned. In order to facilitate the future work, we must analyze, study and summarize the previous work experience and lessons, and form theoretical knowledge.

Summarize the precautions:

1. We must be realistic, our achievements are basically not exaggerated, and our shortcomings are basically not narrowed. This is the basis of analysis and learning lessons.

2. Clear organization. This sentence is fluent and easy to understand.

3. Be detailed and appropriate. There are important things and minor things, and you should highlight the key points in your writing. The problems in the summary should be divided into primary and secondary and detailed.

Basic format of summary:

1, title

2. Text

Introduction: overview, overall evaluation; Summarize the full text.

Subject: analyze the shortcomings of achievements and sum up experiences and lessons.

Conclusion: Analyze the problem and make clear the direction.

Step 3 sign

Signature and date.

Question 10: How to write the residential property management satisfaction survey report? The word "property" was translated from English property or estate, and was introduced into coastal areas and inland areas from Hong Kong. Its meaning refers to real estate in the form of land and buildings on land. Real estate is unit real estate. Property can refer to both unit real estate and unit building. Properties vary in size and can be relatively divided according to regional space. A residential unit in the whole residential area can be regarded as a property, and so can office buildings, commercial buildings, hotels and factory warehouses. In a word, the connotation of property mainly includes the following elements: (1) all kinds of residential and non-residential houses that have been built and have the function of use; (2) Equipment and municipal public facilities suitable for the house; (3) Buildings in residential areas (including some internal facilities) and adjacent sites, courtyards, parking lots and non-main passages. From this point of view: a single building, a lonely building without any facilities, can not be called a complete property. Property should be the unity of real estate and real estate. The real estate here refers to the real estate industry supporting the real estate industry. Supplement: In 2007, the existing property management was changed to property services. Property management itself is an entrusted contractual relationship of equal subjects, not an administrative relationship between higher and lower levels. There is no avoidance of ambiguity, that is, property management is renamed as property service. According to OrderNo. 164 of the Ministry of Construction in 2007, "Decision of the Ministry of Construction on Amending the Measures for the Administration of Qualification of Property Management Enterprises", "Property service enterprises refer to enterprises established according to law, with independent legal personality and engaged in property management services.