What should I pay attention to for Apple's refund?

Remember to put a "return label" on the outer packing. The contents of this "return label" include: your name, your address, return number, and Apple's return address.

Put the printed "packing list" into the outer box. The contents of this "packing list" include: description of Apple products, such as color, capacity, price, returned quantity, etc.

C. friends who don't have a printer can write by hand.

Second, the general process:

1. Click "Return" at Apple's official website order and select "Pick-up time by express delivery", which is usually two days later.

2. Apple informed EMS to clean up the mess.

3.EMS message informs you that you are about to pick up the goods.

4. On the day of "express pick-up time", EMS will call you to ask if you have any Apple devices to return, and then ask you to prepare the package.

The courier calls to ask your address, and then waits for him to pick it up.

6.a. When the courier comes to pick up the piece, for the sake of safety, you can ask him to check the "return number" and give it to him after confirmation. (Don't disclose your "return number" to the courier in advance)

B. Write your name on the "sender" and your mobile phone number on the "phone/mobile phone" on the EMS list. You don't need to fill in the rest, because the "return label" has already been explained.

Remember to take good care of the sheets at the bottom. There is a 13 bit in the lower right corner of the bill, which is used to query the parcel delivery. In the upper right corner of the bill, there is the official website query website of EMS.

D. please don't pay postage.

Third, EMS sends the parcel to Apple. In this process, express mail takes at least one week, and it takes half a month. If it comes to Saturday and Sunday, it will have to be postponed.

4.Apple Return Center will start the refund procedure after receiving the returned goods and testing them correctly. The time when you receive the refund will depend on the payment method at the time of ordering.

1, local credit card/debit card, Alipay or telephone payment, and the refund will be sent to the issuing bank within 3 to 5 working days after receiving the return. Please contact the issuing bank to find out when the refund will be deposited into the account.

2. Cash on delivery refund and bank transfer refund. If the bank details have been provided, Apple will deposit the refund into your account within 3 to 5 working days after receiving the return.

3. Refunds of international credit cards and Visa/Master credit cards will be sent to the issuing bank within 1 to 2 weeks. Please contact the issuing bank to check when the unpaid amount or refund will be deposited into the account.

I hope the above content will be helpful to friends who need to return the goods (it will take about 20~30 days from the return to the refund, so be prepared psychologically. )

Other problems: if something happens to you, for example, you don't check the order number with the courier, or even after the courier takes the goods away, the courier doesn't even give you the courier slip. Don't panic at this time. You can call Apple's customer service phone directly and contact Apple. They will follow up. As long as you arrange EMS return through Apple, even if there is any loss in the delivery process, it's none of your business. Apple will still pay you. It's just a little troublesome.