Starbucks clerk abused to drive away customers. Who is right and who is wrong?

Both sides are at fault on this issue. Girls should not make up in public, and Starbucks should not insult and drive away. Netizens said that on the wedding day, they were insulted and driven away by the clerk for making up at Starbucks. On the same day, the netizen called to ask if the store could accept makeup, and the clerk said that as long as it didn't disturb the customers. After receiving the reply, I went to the store to make up and spend money. Sitting in the corner wearing makeup is afraid of affecting others. However, the makeup process was driven away by the clerk, which seriously affected the mood of obtaining the certificate. The store manager involved responded: customers will be reminded of spraying things, and the matter has been reported for handling. Because the authority cannot be known, the store will return the meal and give two coupons as compensation. First, Starbucks' double-label behavior. As a catering brand that stayed in China in the early days, Starbucks has occupied the advantage of the times, becoming a high-end consumer product in the eyes of China consumers and the first choice of many white-collar workers. It has a large number of fans, so every time there is negative news, it is a "wrong this time, dare next time" attitude. But the same behavior abroad, Starbucks may not dare to take it lightly in the same way. Second, the service quality of Starbucks is declining. With the rapid development of China's economy and the improvement of people's quality of life, more and more people can afford Starbucks. Compared with domestic coffee brands, there are more and more coffee brands with better quality. Starbucks' recent performance of "using expired food", "bad attitude of employees" and "service and quality can't keep up with the price" has broken the filter of many consumers. Third, the popularity of the Internet has expanded the contradictions among consumers. For this incident of driving away the police, in addition to condemning Starbucks' reputation, there is also a part of the reputation of calming the situation. After some intentional or unintentional rendering by the media, the contradiction between consumers and enterprises has become the contradiction of consumers of different classes, and some excessive behaviors have appeared. The reason why many people are unwilling to choose Starbucks now is that the quality of Starbucks is not very fixed. In the past, at least products could be unified, but now dairy products, especially dairy products, choose low-level enterprise cooperation, which can easily lead to what happens. If we cooperate with local enterprises, the milk products of enterprises in each city are different and taste different. Of course, even the same product will taste different. Another problem is that the quality of new products is really bad recently, and I feel that some new products are perfunctory.