Telephone collection skills

1, keep a positive attitude and a positive mood.

2. Before calling for collection, check the latest files to see the details and correct amount of the other party's arrears.

3. Choose the right time, within 15 minutes of the other party's start of work, because this is usually the best time for the debtor.

Every Friday is the first best phone call to collect "auspicious days", because everyone is looking forward to the weekend, followed by Thursday and Tuesday, and the most unfavorable days are Monday and Wednesday.

In order to avoid strengthening the debtor's defense, the opening remarks should be particular.

6. Find the right person. If the debtor is often absent, you might as well tell the recipient your purpose.

Tip: Be friendly when you meet people with a good attitude, and be calm when you have a bad attitude.

1. What are the dunning methods?

1. Telephone dunning and face-to-face dunning are the most common dunning methods. In this way, we should pay attention to the preservation of evidence. We can save favorable evidence such as the other party's default time, overdue fees, and promised time limit for timely payment through telephone recording and face-to-face recording, and also achieve the effect of interrupting the limitation of action.

2. Letter dunning Letter dunning includes mailing letter dunning, fax dunning, SMS dunning, mail dunning and sending a lawyer's letter. Effective letter dunning should fully explain the following basic information in the dunning letter: the signing time and basic contents of the contract, the rights and obligations of both parties, the other party's breach of contract, the facts and amount of dunning, the time limit of overdue payment and the corresponding consequences of overdue payment.

3. Litigation dunning is a special dunning method through civil litigation. Under normal circumstances, when telephone dunning, face-to-face dunning and letter dunning can't achieve the dunning effect, they often take the form of litigation to defend their rights. Litigation dunning