Is there a charge for the express counter? Are you willing to pay a service charge of 50 cents a day?

Ms. Zhao, who lives in a residential area in Changping, Beijing, found that since last month, the smart express cabinet in the residential area has started to charge, and the SMS pick-up prompts that "the service fee is fifty cents a day". Are you willing to pay 50 cents a day for this service? .

I think I have a payment agreement with the courier company, and you should deliver the delivered goods to the customers. If you are good at two strokes, if there are many, for example, I shop on Taobao all day, and you always ask me to pay, I may feel inappropriate. And if you want me to pay for the express cabinet, you should also inform me, and then I can choose whether to pay.

The express cabinet charges quietly, who should "pay the bill"?

The appearance of express cabinet provides the convenience of terminal distribution. Since last year, intelligent express cabinets have ushered in rapid development, including giants such as SF Express, Rookie, Postal Service and Haier. According to public information, there are currently more than 200,000 express cabinets in China. After extensive distribution, free promotion and cultivation of public habits in the early stage, enterprises have also begun to explore profit models. Nearby companies such as Bao, Honeycomb Box and Express Service began to charge couriers and recipients. A person in charge of nearby Bao said that at present, the payer is "negotiable": the courier can choose to pay by himself or the recipient.

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The courier can choose whether to pay by himself or by the user on the client provided by us, which can relatively realize the market-oriented choice.

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The express cabinet charges quietly, who should "pay the bill"?

Although the express cabinet enterprises emphasize that if the courier chooses the recipient to pay, he must call the recipient in advance for permission. But in practice, consumers are often "forced to pay the bill". Most of the recipients said that they had never received any notification calls. "Every time they send a text message, they know that the courier is in the cupboard." You have to pay if you want to take it out. It's non-negotiable.

The courier also has difficulties. A courier said that it is also a helpless choice to put the courier into the courier cabinet. The delivery volume of the outlet courier in one day is 100. If you want to deliver all the goods to your door, you really can't complete the delivery task. In addition, the courier's income per order is about 1 yuan. If you have to pay for everything you put in the express cabinet, you can't bear such great economic pressure.

Now, the express delivery cabinets are all charging, 20 minutes, 30 minutes and 50 minutes ..... but we can bear less, and more 10 minutes and 20 minutes is life and death for us.

According to the monitoring of China Post Express public opinion monitoring Room, since March this year, consumers in Beijing, Shanghai, Tianjin, Hangzhou and other places have concentrated on the service problems of intelligent express cabinets. For example, "Express delivery can't be delivered too quickly", "Express delivery cabinet is neither" throwing cabinet "nor" cashier cabinet ",and" Express delivery is an infringement on consumers' rights and interests ". ...

The express cabinet charges quietly, who should "pay the bill"?

Yang, the teaching and research center of logistics engineering of Beijing University of Posts and Telecommunications, believes that "door to cabinet" is the future trend of express delivery industry, but it should be carried out on the basis of respecting consumers' right to know:

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With the development of express delivery in China, especially in urban areas, the pressure is too great. In order to reduce the waste of personnel and resources, it is also the future development trend to take door-to-door replenishment. In this case, consumers should have the right to choose and know.

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Liu Junhai, a professor at the Law School of Renmin University of China, said that according to the relevant provisions of the Provisional Regulations on Express Delivery, which came into effect on May 1 this year, consumers' consent must be sought for putting express mail into the express cabinet. If the consumer disagrees, the promise of "express delivery to home" shall be fulfilled. Even if it is put in the courier cabinet, it is necessary to complete the obligation to inform, rather than leaving it in the courier cabinet.

The express cabinet charges quietly, who should "pay the bill"?

If the goods need to be temporarily stored in the express cabinet for consumer reasons, who should bear the cost? Qiu, the chief lawyer of Beijing Law Firm, believes that from the perspective of the operation of express logistics enterprises, this fee should not be passed on to consumers:

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Now the courier cabinet helps the courier company reduce the corresponding round-trip costs. In fact, this is the cost and expense required for the construction and operation of the courier company, and it should be an operating cost of the courier company. Therefore, the expenses arising therefrom shall be borne by the courier company or the e-commerce operator agreed with the courier company, and shall not be charged to consumers separately.

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Fang Xi, a researcher at the Development Research Center of the State Post Bureau and a Ph.D. in logistics, said that both couriers and consumers need to adapt gradually because of the short appearance time of express cabinets at this stage. With the improvement of terminal construction, consumers in the future can specify the delivery method in the mailing process, and indicate whether to accept the collection service in the order. The courier should abide by the industry norms and confirm by phone whether it is convenient for the recipient to collect it in person.