Unable to deliver the goods in time due to the epidemic.

If the contract cannot be directly performed, the force majeure clause shall be applied according to law, and the liability shall be exempted in part or in whole. If it only leads to difficulties in the performance of the contract, it can be renegotiated, continued or terminated. If the delivery cannot be made on schedule due to the epidemic situation, the parties may change the performance period of the contract through consultation. If the purpose of the contract cannot be achieved by changing the term of the contract, the parties may terminate the contract according to law. If the contract cannot be performed due to force majeure, the liability shall be exempted in part or in whole according to the influence of force majeure. Generally, the promised delivery time is 24 hours, 48 hours and 72 hours, and the seller can promise the delivery time according to his own ability. If the delivery is not completed within the promised time, the buyer will complain and the consequences will be very serious. The seller needs to pay 5% of the buyer's actual transaction amount, and the store will be deducted three points, which will affect the store ranking. Of course, in the process of complaint handling, the seller can negotiate with the buyer to solve it. Failure to deliver the goods in time due to the epidemic situation is generally force majeure, and the parties generally do not need to bear the liability for breach of contract for failing to deliver the goods as agreed. If the purpose of the contract cannot be achieved due to force majeure, the parties may terminate the contract. The impact of the epidemic: "The second reason is that there are too many industries affected by the epidemic: catering, film and television, tourism, hotels, training and so on. And this influence will continue to spread, so the employment pressure in a large area is highlighted, people's sense of security for their savings is reduced, and the consumption level naturally begins to decline. " To sum up, the problem of epidemic non-delivery can be negotiated with customer service. It is suggested that the goods cannot be delivered due to external factors such as epidemic situation. You can contact the merchant to solve the problem and get a refund.

Legal basis: Article 180 of the Civil Law of People's Republic of China (PRC) shall not bear civil liability if it fails to perform its civil obligations due to force majeure. Where there are other provisions in the law, those provisions shall prevail. Force majeure is an unforeseeable, unavoidable and insurmountable objective situation. Article 590 Where the parties are unable to perform the contract due to force majeure, they shall be exempted from liability in part or in whole according to the influence of force majeure, except as otherwise provided by law. If the contract cannot be performed due to force majeure, the other party shall be informed in time to reduce the possible losses to the other party and provide proof within a reasonable time. If force majeure occurs after the delay in performance, the parties concerned shall not be exempted from the liability for breach of contract.