Why can't my Nokia E63 phone receive the SMS from 10086?

Hello, if your mobile phone can receive short messages from other numbers, there is no problem with your short message settings and communication channels. Generally, you have installed 360 security guards, information housekeepers and other software, and blocked short messages with special service codes such as 10086. I suggest you check the block box in the software to add these special service numbers to the white list.

If the above software is not installed, it may be the cause of mobile phone virus. It is recommended that you restore the factory settings or brush the machine under the guidance of professionals. If it is difficult to operate, it is recommended to operate on the mobile phone repair network.

Tip: Please back up your personal information before restoring factory settings or brushing your computer.

In addition, I suggest you confirm the following points:

1. If your mobile phone card is put in your mobile phone, can you still receive SMS normally except 10086? If so, sms channel is normal.

2. If your mobile phone card is placed in another mobile phone, can you receive the short message of 10086 normally? If you can, it means that the SIM card itself is fine.

3. If you put another SIM card in your mobile phone, can you receive the short message of 10086 normally? If so, your mobile phone is fine.

If 1 and 2 are affirmative and 3 is negative, it means that there is something wrong with your mobile phone system. It is recommended to change the mobile phone to the room version.

If 1 and 2 are negative and 3 is positive, it means that there is something wrong with your SIM card or system data. It is suggested to call 10086 on other mobile phones for feedback.

If 1, 2, and 3 are all positive numbers, it means that there is something wrong with the machine card matching. It is suggested to use other mobile phones to call local 10086 for feedback, or go to the local lobby for testing.